Information Technology Support Analyst

Mayvin, Inc

23h•Onsite

About The Position

Mayvin is a mission-focused company supporting U.S. national security with a people-first culture and a commitment to excellence. We foster an inclusive environment where employees are respected, heard, and empowered to grow. We are seeking a skilled Information Technology Support Analyst to support and maintain corporate and contract IT infrastructure across multiple locations in Northern Virginia. This role is ideal for a hands-on IT professional who thrives in a fast-paced environment and can independently troubleshoot, maintain, and improve end-user systems and network operations. Must be a US Citizen to be considered for this position. Ability to obtain a Secret Clearance.

Requirements

Bachelor’s degree with demonstrated working knowledge of IT functions for 3+ years.
Solid grasp of Cybersecurity practices and security implementation.
Intimate working knowledge of Microsoft Office products; Microsoft Office Suite administration (Excel, Outlook, SharePoint, etc.).
Working knowledge of Windows server environments and Active Directory.
Demonstrated ability to work with and troubleshoot IT hardware and software including computers, switches, routers, printers, and their related COTS.
Working knowledge of network engineering tasks, DNS, DHCP, subnetting, and general architecture.
Demonstrated drive to learn IT fundamentals and develop expertise in cybersecurity, networking, information security and administration in support of government related projects.
Familiarity with CMMC, NIST 800-171, and government security postures.
Ability to handle multiple tasks simultaneously and switch between tasks quickly.
Strong communication, organizational, creative, analytical, and problem-solving skills.
Good interpersonal and presentation skills for interacting with team members, clients, and all levels of management.
Ability to work in a team environment.
Must be a motivated self-starter.
1+ years experience working in an entry-level IT position or similar.
3+ years experience performing Windows based IT troubleshooting or similar.
Must be a US Citizen to be considered for this position.
Ability to obtain a Secret Clearance.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, or a related field.
Active Secret Clearance.
DoD 8570 Baseline IAT Level I + certification(s).
Experience with the U.S. Military, Law Enforcement, or U.S. Government Agencies.

Responsibilities

Accept a mentorship to assist the Information Technology (IT) Engineer in providing systems support tasks for hardware devices and software packages, help with installation setups, and revise existing documentation guidelines.
Provide timely technical support for users and work with them to solve existing problems.
Provide training for teams in multi-faceted departments, answer technology questions as needed, complete administrative tasks when required, and fill out documentation when requesting new inventory.
Commute short distances between office locations to provide support.
Provide support to remote users and escalate issues to supervisors as needed.
In person 5x/week, Alexandria office