Information Technology Site Support Analyst (H)

SSM Health

1d • Onsite

About The Position

Bring your IT expertise to the front lines of care and keep critical technology running where it matters most. As an Information Technology Site Support Analyst, you’ll provide hands-on, onsite support to ensure associates have reliable, secure systems to deliver exceptional patient and business outcomes. This role is ideal for a service‑driven problem solver who thrives in dynamic environments and values making a real impact. The position involves the maintenance and support of computer and network hardware, infrastructure, and supported applications, which may include telecommunication systems.

Requirements

• Bachelor's degree in computer science or related field, or equivalent years of experience and education
• Three years' experience

Responsibilities

• Provides troubleshooting, training and implementation of clinical and business systems.
• Coordinates desktop, laptop, telephony and peripheral device support.
• Documents and troubleshoots issues.
• Promotes IHT standards and procedures in completion of work activities.
• Supports Active Directory tools including group management, script execution, GPO and software deployment, folder and file share access.
• Supports multiple operating systems including Windows, iOS, and Android.
• Ensures that network devices are maintained with current virus protection and software patches.
• Works with Enterprise Network Services to implement and maintain technology standards for WAN and LAN connectivity and all infrastructure components required to maintain a highly available network.
• Documents and troubleshoots issues while appropriately utilizing the service ticketing system.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees