Information Technology Application Support Analyst

Regions Bank•Atlanta, GA

1d•$105,057 - $134,270•Onsite

About The Position

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Requirements

Bachelor's degree in a related field and seven (7) years of related experience
Or Associate's degree in related field and nine (9) years of related experience
Or High School Diploma and eleven (11) years of experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills
Strong experience with scripting, automation, SQL etc.
Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira)
Strong analytical & problem-solving skills
Strong experience with integrating systems using REST/SOAP APIs
Experience with custom scripting
Planview Portfolios Administration experience with configuration and development
Tungsten/Kofax Total Agility experience designing, building and maintaining workflows.
Project Management experience
Applicants for this position must be currently authorized to work in the United States on a full-time basis.
This position is intended to be onsite, now or in the near future.
Associates will have regular work hours, including full days in the office three or more days a week.
The manager will set the work schedule for this position, including in-office expectations.
This position must be within a reasonable driving distance to Birmingham, AL, Atlanta, GA or Charlotte, NC.

Responsibilities

Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
Resolves complex problems or issues
Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May act as lead to less experienced associates
May act as subject matter expert (SME)