Application Support Analyst

The Superior Group • Columbus, OH

1d • $60,000 - $75,000 • Onsite

About The Position

Superior is looking for an Application Support Analyst to support our core business applications and end user experience. This role will resolve application issues, support system testing and deployments, and manage onboarding activities across key platforms. The ideal candidate brings a strong customer service mindset, attention to detail, and a foundation in application administration and data management. This role is based at our headquarters in Columbus, Ohio.

Requirements

• You have at least 1 year of basic application administration experience, including work with ticketing tools and SLA awareness
• You have experience with data hygiene and CSV/excel-based data updates
• You have exposure to python programming language, OOP concepts, and database languages
• You have worked with RESTful APIs and authentication principles

Nice To Haves

• You are familiar with Fabric dashboards as an end user
• You have knowledge of ERP and construction related software

Responsibilities

• Resolve basic application issues and fulfill service requests in a timely and effective manner
• Execute test cases and support release checklists to help ensure system changes are validated and ready for deployment
• Complete new hire onboarding activities within required applications to support a smooth and accurate setup process
• Maintain documentation and knowledge articles to promote consistency, usability, and ongoing team support for various applications and system mapping

Benefits

• Health Insurance: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Dental Plan: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Long Term Disability, Short Term Disability, and Life Insurance: We pay 100% of the insurance premium to cover you
• 401K Plan: We contribute a portion of your 401K for you
• Vacation/PTO: You receive a minimum of three weeks of PTO per year
• Health Savings Account: We contribute at least $750 to your HSA each year
• Maternity and Parental Leave: New parents receive paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees