Information Technology Site Support Tech I

Chewy • Plantation, FL

1d

About The Position

About the Role Are you passionate about technology and helping people? At Chewy, we’re looking for a friendly, motivated IT Site Support Specialist I to join our team and deliver exceptional support to our employees! In this role, you’ll provide frontline technical support, helping resolve day-to-day IT issues and ensuring our team members have the tools they need to succeed!

Requirements

• 1–2 years of IT support experience
• Basic knowledge of Windows/macOS and Microsoft 365
• Understanding of basic networking (Wi-Fi, VPN)
• Strong problem-solving and communication skills

Nice To Haves

• CompTIA A+
• Exposure to Active Directory, Azure, or Jamf

Responsibilities

• Provide first-line technical support via ticketing system, phone, email, and in person
• Solve basic hardware, software, and connectivity issues (Windows/Mac)
• Perform new hire setups, imaging, and deployment
• Assist with account access
• Maintain accurate ticket documentation
• Support onboarding orientation classes
• Track and manage IT assets
• Assist with office moves, adds, and changes
• Advance complex issues to Tier 2

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees