Director, Information Technology (H)

University of Miami•Miami, FL

3d•Onsite

About The Position

The University of Miami’s UMIT Department has an exciting opportunity for a full-time Director of Information Technology to work onsite at the medical campus in Miami, Florida. The Director of Information Technology is responsible for providing leadership, operational planning and management of IT services and support for the Miller School of Medicine. The position is accountable for reliable high-quality IT operations supporting the school’s education, administrative, and research missions, with appropriate clinical adjacency as required to support those functions.

Requirements

Minimum 7 years of relevant experience required
Experience in IT management positions in higher education.
Experience managing IT Operations, including desktop support.
Experience supporting audio-visual equipment including projectors, microphones, and control systems.
Experience in creating and managing IT personnel and operational budgets.
Experience in producing and presenting technology roadmaps and strategic plans.
Strong project management skills with proven problem-solving abilities.
Ability to explain complex technical concepts in simple, clear language.
Ability to process and handle confidential information with discretion.
Knowledge of cybersecurity best practices.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Medical school IT experience is desirable.
Knowledge of academic technologies, including learning management systems, student response systems, and lecture capture is preferred.

Responsibilities

Supervises the performance management of all assigned staff including making decisions as they pertain to hiring, training, evaluation, promotion, and termination.
Manages daily operations and directs staff to achieve departmental goals and objectives.
Assumes responsibility for campus-wide initiatives involving computer support services.
Develops, promotes, and maintains standards as they relate to technical support services and devices, including manufacturing and architectural standards.
Designs improved work systems by revising work standards, policies, and procedures.
Directs and manages project plan development, risk assessment, communications, budget tracking, status reporting, vendor management, and successful project completion.
Manages projects with support staff by giving them a clear understanding of the departmental mission.
Monitors project prioritization, active projects, and the development of dashboard and reporting mechanisms.
Assumes responsibility for enterprise-wide IT projects and ensures an efficient and timely conclusion.
Contributes to strategic plan and assists in providing short and long-term solutions to help meet campus-wide strategic and tactical planning initiatives.
Communicates with administration and staff regarding the efficient and timely delivery of services.
Performs follow-up investigations on inquiries, complaints, and problems.
Assists in the determination of critical milestones.
Seeks ways to improve operations and oversees the preparation of productivity reports.
Establishes departmental goals and objectives, identifies areas of improvement, and implements action plans to meet these.
Attends professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Oversees the operation and support of audiovisual systems, instructional technologies, and multimedia services used in teaching and learning spaces.
Coordinates operational support for lectures, examinations, instructional activities, and school sponsored events.
Oversees operational support for locally managed technology services required for Miller School research and administrative functions that are not delivered by enterprise IT.
Responsible for IT budget development and related tracking and status reporting activities.