Information Technology Technician
Endurance IT Services•Portsmouth, VA
•Onsite
About The Position
Endurance IT Services is seeking Information Technology Technicians to support technology operations for a large, mission-critical environment. This role is hands-on and focused on maintaining, troubleshooting, and supporting IT infrastructure, networks, and end-user technology in a 24/7 operational setting. This role supports a 24-hour, 7-day-a-week operation. Schedule and work location may vary based on operational needs.
Requirements
- High School Diploma or GED required
- Valid driver’s license required
- Transportation Worker Identification Credential (TWIC) required
- 3+ years of related IT, networking, or help desk experience
- Strong verbal and written communication skills across all levels of an organization
- Excellent time management and organizational skills with the ability to multitask
- Strong analytical and problem-solving abilities with attention to detail
- Proficiency in Microsoft Office applications
- Ability to operate company vehicles confidently and safely
Responsibilities
- Install, configure, administer, monitor, troubleshoot, and maintain network, wireless, handheld, and video camera equipment
- Provide technical support to employees and internal customers, resolving basic to complex technology issues
- Ensure reliable day-to-day operation of applications, systems, and IT equipment
- Support corporate meetings and media events with on-site technology assistance
- Deploy, maintain, and support computers, printers, and other IT hardware
- Install, maintain, and repair network equipment, fiber and communication lines, video cameras, wireless access points, security systems, operational kiosks, and OCR portal equipment
- Analyze technical issues using observation, testing, and product knowledge; recommend repair or replacement of faulty equipment
- Maintain internal network cabling including fiber, CAT 5/6, and patch cables with a strong focus on quality and safety
- Complete service reports, repair logs, and required documentation accurately and on time
- Coordinate and prioritize daily tasks to meet shifting business needs while maintaining productivity and quality standards
- Follow established procedures and stay current on relevant IT technologies
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
