Information Technology Technician

Flex-N-Gate • Kentwood, MI

1d • Onsite

About The Position

The Information Technology Technician is responsible for maintaining reliable computer systems and providing technical support to end users across the organization. This role focuses on troubleshooting issues, resolving service requests, and ensuring users can effectively utilize technology to perform their job functions.

Requirements

• Minimum of a high school diploma required.
• Working knowledge of computer hardware, operating systems, networking fundamentals, and standard office productivity applications.
• Working knowledge of troubleshooting methodologies for computer hardware and software using diagnostic tools.
• Strong customer service mindset with the ability to communicate technical concepts in clear, user-friendly terms.
• Self-motivated, reliable, and able to work independently with minimal supervision.
• Strong attention to detail with the ability to prioritize and manage multiple tasks effectively.
• Ability to perform in fast-paced or high-pressure manufacturing environment.
• Proven ability to work collaboratively in a team-oriented environment.
• Excellent interpersonal, communication, and problem-solving skills.

Nice To Haves

• Additional technical training or relevant coursework preferred.
• 2 years of experience in IT support or a related field preferred.
• Relevant industry certifications (such as CompTIA A+, Network+, or equivalent) are encouraged.

Responsibilities

• Serve as the primary point of contact for end-user technical support requests (phone, email, ticketing system).
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Document, track, and manage incidents and service requests through a ticketing system.
• Escalate complex issues to higher-level support when necessary.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Perform routine system maintenance, including applying updates and patches to servers and end-user devices to ensure performance, stability, and security.
• Assist with user account administration and access control, while supporting established IT security standards and best practices in a Microsoft environment.
• Ability to diagnose, troubleshoot, and repair production laser and thermal printers, including determining when replacement is necessary.
• Maintain accurate documentation of inventories, work instructions and problem resolution.
• Assist in implementing and improving IT processes and procedures.
• Provide follow-up support to ensure issues are fully resolved and users are satisfied.
• Support organizational compliance with internal policies, quality standards, and regulatory requirements.
• Participate in on-call or after-hours support 24/7 as needed.

Benefits

• Medical, dental, prescription, vision, life and disability insurance
• Flexible spending account
• 401(k) retirement savings plan with company match
• Extensive safety training, new hire orientation, continuous learning and development programs
• Tuition reimbursement
• Paid holidays and vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees