Technology Service Technician - Information Technology

Hard Rock Hotel & Casino Ottawa•Tampa, FL

1d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Responsibilities: This position is responsible for providing technical assistance, support, and advice to hotel and casino staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs and then use that information to identify, interpret and evaluate system and network requirements. He/she will also assist other IT staff to conduct user training in the proper use of new hardware and software as it is introduced. Essential duties include, but are not limited to: Must adhere to the Seminole Tribe's Policies and Procedures. Receive, install, configure, test, maintain, monitor and troubleshoot end user technology, networked peripheral devices, and networking hardware products. Troubleshoot, diagnose and repair hardware and software issues for users in their workspace. Receive and respond to incoming calls and/or e-mails regarding technology problems. Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed, with keen attention to detail. Ability to effectively prioritize tasks in a high-pressure environment. Strong guest service skills. Experience working in a team-oriented, collaborative environment. Responsible for maintaining a clean, safe and hazard free work environment. Perform other departmental duties as may be required by Management.

Requirements

High School diploma, GED, or equivalent required.
One (1) to Three (3) years of experience in computer hardware support and maintenance is highly preferred.
Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
Working technical knowledge of current network protocols, operating systems, and standards.
Working technical knowledge of Remote Desktop configuration and setup (Clients and Printer Configuration)

Nice To Haves

Associates’ Degree in a computer related discipline is preferred.
Previous experience with Windows 7 and 10 support, installation and troubleshooting as well as email setup, configuration and support for smart phones, tablets and workstations desired.

Responsibilities

Must adhere to the Seminole Tribe's Policies and Procedures.
Receive, install, configure, test, maintain, monitor and troubleshoot end user technology, networked peripheral devices, and networking hardware products.
Troubleshoot, diagnose and repair hardware and software issues for users in their workspace.
Receive and respond to incoming calls and/or e-mails regarding technology problems.
Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Ability to effectively prioritize tasks in a high-pressure environment.
Strong guest service skills.
Experience working in a team-oriented, collaborative environment.
Responsible for maintaining a clean, safe and hazard free work environment.
Perform other departmental duties as may be required by Management.