Information Technology Technician

SMR Technologies•Fenwick, WV

About The Position

The IT Technician’s role will involve supporting and maintaining IT systems within a busy manufacturing environment to maximize availability, efficiency and cybersecurity. Tasks will include troubleshooting hardware, software, and networking issues across a complex IT environment as well as setting up and configuring new systems and software. Our ideal candidate has exceptional computer skills with excellent problem-solving skills and the ability to work with end users to address issues and Below is a summary of job duties, as well as minimum requirements for qualification:

Requirements

Exceptional IT skills
Experience installing and maintaining desktop and server versions of the Windows operating system
Familiarity with common desktop and server hardware, software and peripherals
Excellent diagnostic and problem-solving skills
In-depth understanding of diverse computer systems and networks
Good knowledge of cybersecurity best practices
Excellent communication skills
Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional) will be an advantage
Degree in Computer Science and/or relevant IT experience

Nice To Haves

Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional) will be an advantage

Responsibilities

Provide end-user technical support for desktop systems and peripherals
Troubleshoot hardware, software and network issues
Install and configure hardware and software
Repair or replace desktop and server hardware and supporting power and network infrastructure
Monitor and upgrade
Create and maintain technical documentation
Train users on new software and technologies
Support and assist the IT sys admin
Provide remote technical support where required
Other duties as assigned.