Information Technology (IT) Technician

Massanutten Resort

6h

About The Position

The IT Technician is responsible for processing IT support incidents and
requests in a timely, efficient, and thorough manner including documenting the
problem to resolution or escalating to the IT Technical Support Supervisor as
needed.  Perform troubleshooting, installation, and maintenance of computer and
peripheral hardware and software.  Manage IT projects and initiatives, either
individually or as a member of a team.  Certifications in computer hardware,
networking, or project management preferred but not required.

Requirements

• Perform duties with patience and professionalism
• Aptitude for troubleshooting problems to resolution and attention to detail
• Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.
• Knowledge of Windows networks, domain structure, and Active Directory environment
• Advanced knowledge of Windows operating systems and Microsoft Office applications

Nice To Haves

• Advanced server and networking knowledge.
• Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration
• 1-3 years’ experience working in an IT support role
• CompTIA A+ Certification

Responsibilities

• Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site
• Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures
• Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution
• Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches
• Maintain a clean and organized shared work area in addition to your own work area
• Must be part of an On-Call rotation as well as travel to remote sites as needed/required
• Other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed