Information Technology Technician
About The Position
Are you passionate about learning new skills in the ever-evolving IT world? The Cloud and Data Platform Engineering team is seeking a skilled and motivated IT Technician to join our dynamic team. In this role you will work collaboratively supporting the team's various technologies including but not limited to Data Protection services, Database Administration, Cloud Engineering and Automation. This posting intends to fill one (1) part-time IT Technician vacancy, and establish an eligibility list which may be used to fill future part-time, limited-term, or regular full-time vacancies over the next two (2) years. PurposeTo perform technical support in the area of Information Technology to ensure the availability, integrity and security of SMUD’s technology infrastructure.Nature and ScopeServes as a paraprofessional resource within an Information Technology discipline; works both as an individual and as a team with other technicians on tactical operational tasks.
Requirements
- High School Diploma or equivalent
- Demonstrable relevant work experience navigating through code and/or hardware to research and fix common issues.
- Standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards; concepts and principles related to implementing problem solutions; techniques and practices for problem research and resolution; techniques and practices for resolving basic to medium complexity technical issues; procedures and practices related to system administration; concepts of technical best practices and compliance with technology policies and procedures.; data encryption; legal requirements related to information security, federal, state and local laws, codes and regulations governing technology.
- Utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; evaluate and resolve technical issues; schedule and prioritize own work assignments to meet expected timeframes; work effectively in a team; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; maintain high level of integrity in protecting privacy and confidentiality of information.
Nice To Haves
- Attainment or pursuance of a BA/BS degree from an accredited college or university majoring in Computer Science, MIS, or related field or equivalent experience
- 1 or more IT technical certifications
- Experience with coding, programming, scripting or automation and orchestration toolsets
- Experience with ServiceNow workflows
- Experience in Azure or other cloud infrastructure platforms
- Experience with creating dashboards and reports
- Experience with backup/data protection tools
- Experience with Database Administration
- Experience working for a utility or municipality
Responsibilities
- Triages, monitors, investigates, and tracks closure of Information Technology issues and events generated by tools within established service level agreements.
- Performs limited tier one configuration, tuning and administration duties for existing Information Technology tools and services.
- Responds to and resolves tier one user questions and requests within established service level agreements.
- Communicates and educates Information Technology principles and best practices to the employee base with direction from Information Technology management.
- Performs related duties as required.
Benefits
- SMUD is a CalPERS agency. As a member of the California Public Employees’ Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
