Information Technology Support Technician

Virginia Information Technologies Agency • Richmond, VA

1d • Onsite

About The Position

The Virginia State Bar (VSB), an agency of the Supreme Court of Virginia, has an on site entry level Information Technology (IT) position available. As the primary contact for end user support and technical assistance, you will troubleshoot and resolve a wide range of tier 1 hardware and software issues, escalate complex problems as needed, provision and deploy IT resources, assist with identity and device management tasks in Microsoft Entra ID, decommission and prepare equipment for surplus, and maintain inventory of end user IT resources and supplies.

Requirements

• A basic understanding of laptop and desktop hardware (memory, storage, peripherals, and components)
• Experience supporting Windows 11 operating system environments
• Familiarity with Microsoft 365 applications and basic IT fundamentals such as networking concepts
• Strong troubleshooting and analytical skills
• Strong interpersonal and customer service skills
• Ability to work collaboratively and follow directions
• Ability to lift and move equipment up to 50 pounds
• Successful completion of a criminal background check

Nice To Haves

• Prior experience in a helpdesk or similar customer service role
• Familiarity with Microsoft admin functionality including, but not limited to, Azure, Microsoft Entra (Azure AD), Microsoft Intune, and Microsoft Exchange concepts
• Interest in developing skills in programming or scripting

Responsibilities

• Troubleshoot and resolve a wide range of tier 1 hardware and software issues
• Escalate complex problems as needed
• Provision and deploy IT resources
• Assist with identity and device management tasks in Microsoft Entra ID
• Decommission and prepare equipment for surplus
• Maintain inventory of end user IT resources and supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees