Information Technology & Systems Technician

Lifepoint Health • Los Alamos, NM

2d

About The Position

Los Alamos Medical Center is part of Lifepoint Health, a diversified healthcare delivery network. As an Information Technology & Systems Technician, you’re embracing a vital mission dedicated to making communities healthier. This role involves providing first-level support to internal customers for application, hardware, and network requests, managing support tickets, diagnosing and resolving issues, and escalating when necessary. The technician will also document inquiries, provide end-user training, perform minor hardware repairs, support mobile phones, configure operating systems and servers, and manage user accounts and access privileges.

Requirements

• High School Diploma or equivalent required
• 2 years of experience in the field is preferred
• Experience in a healthcare environment is strongly preferred
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must have the ability to interact in an effective manner with clients in a complex business environment.

Nice To Haves

• Associate’s degree in IT field or related field preferred.

Responsibilities

• Provides first level support to internal customers regarding basic application, hardware and service network requests.
• Enters support requests into tracking system and assigns ticket number or other identification.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines.
• Promptly escalates issues to higher level technical support or management when necessary.
• Documents and reports customer inquiries regarding new different functionality.
• Provides end-user desktop training and minor hardware peripheral repair as appropriate.
• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED