Kennywood - Information Technology Technician

Splish Splash Water Park•West Mifflin, PA

6d•Onsite

About The Position

This position works as a member of the Technology Solutions Group providing frontline, location-based IT support for end users and guests. This includes all front-of-house technology solutions and infrastructure support.

Requirements

Minimum of one (1) year of experience in administering computer systems or equivalent educational program.
Proficiency in using Windows OS, and Microsoft Office products including Microsoft365
Successful completion of pre-employment background check.
Willingness to travel to other locations in Pittsburgh area as needed (less than 10% of hours)

Nice To Haves

Themed attraction, hospitality, aquarium, zoo, or similar experience a plus.
Experience with implementing new technology systems a plus

Responsibilities

Work closely with the park management to provide support throughout the park including revenue systems, infrastructure, and IT operations.
Support help desk with logging tickets, troubleshooting issues, and resolving problems.
Analyze and test new hardware/software configurations.
Configure and deploy new computers to end users.
Diagnose and provide path to resolve various technical issues.
Install, configure and troubleshoot various point of sale systems
Build rapport with help desk customers.
Record, track, and document help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken to final resolution.
Provide “Value Added” Customer Service, treating customers with respect, clear, polite communications, and courteous follow-up.
Assist with technology troubleshooting thoughout the park including computers, infrastructure support and audiovisual needs
Assist with corporate projects as needed.
Manage vendor relationships for all technology items.
Maintain corporate security and confidentiality.
Other duties as assigned.