Information Technology Technician I

Science and Engineering Services • Columbia, MD

1d • Onsite

About The Position

The Information Technology (IT) Technician I provides the first level of support to users of SES IT equipment located onsite and offsite.

Requirements

• Associate Degree in computer related field
• 0-2 years IT support experience
• Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.

Responsibilities

• Good customer service skills
• Clear and concise communication skills
• Possesses basic knowledge of IT industry practices and standards
• Working under close supervision, assists with solving routine problems identified to the Help Desk
• Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
• Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
• Diagnose, isolate, and correct problems to component level to restore system's functions
• Communicates with users and other technicians to ensure problems are resolved in a timely manner
• Updates required documentation in according to SES practice or procedure
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees