Information Technology Application Technician I

Houchens Insurance Group•Bowling green, KY

About The Position

Provides technical support to Computer/Network and software users by performing the following duties. This role involves daily operations, application/software support, special projects, and commitment to department and agency education goals.

Requirements

At least one year of related IT experience and/or training; or equivalent combination of education and experience.
Must be able to obtain designations and certification as set forth by the organization’s education plan.

Responsibilities

Resolving simple and basic support issues.
Documenting and tracking support issues using helpdesk application.
Monitoring Zendesk helpdesk and incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies.
Evaluating and prioritizing projects and support issues.
Learning all IT Department standards and procedures.
Assisting with the installation, configuration, or tuning of system.
Providing reports and data queries to management, users, vendors and other partners as needed.
Providing technical support and troubleshoots software application related issues.
Assisting with application upgrades and maintenance and coordinates with users and vendors as needed.
Communicating with application vendors to resolve issues.
Evaluating new software versions.
Completes special projects as directed by Manager.
Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.