Information Technology Technician I

City of Lake Elsinore•Lake Elsinore, CA

1d•Hybrid

About The Position

Under general supervision, performs routine to very complex tasks involving installation and maintenance of the City’s Local Area Network, servers, and computer systems; troubleshoots and problem solves network, responds to help desk requests for software and routine hardware issues, researches and supports new technologies, copier maintenance, asset record keeping, and provides telecommunications support. Performs other related work as required. This classification of Information Technology Technician is the entry-level class in this series and is distinguished from the senior-level by the experience, knowledge, and complexity of the tasks required to perform the full range of duties. Employees in this class normally work under close and continuous supervision, performing a group of repetitive or closely related duties according to established procedures. While a variety of tasks may be assigned, each step usually fits a pattern which has been established and explained before work is started. Generally, work is observed and reviewed both during its performance and upon completion, and changes in procedure or exceptions to rules are explained in detail if they arise. Information Technology Technician I is journey-level position and as they are assigned responsibility, their breadth of knowledge increases with the increased experience.

Requirements

College level coursework from an accredited college in computer science, mathematics, electronic engineering, computer engineering, or a closely related field and two (2) years of increasingly responsible computer related experience to include help desk support, PC tech work and server/network administration.
Possession of, or ability to obtain, a valid class C California driver's license.
Knowledge of modern computer equipment, including a variety of hardware, software, operating systems, and languages.
Knowledge of network hardware and operating systems, including the Iseries/AS400.
Knowledge of principles, techniques, and terminology of microcomputer systems, installation, programming, and networking.
Knowledge of preventative maintenance methods and techniques.
Knowledge of diagnostic methods for analyzing equipment or system problems.
Knowledge of modern office procedures and methods.
Knowledge of methods and techniques for record keeping and report preparation.
Knowledge of proper English, spelling, and grammar.
Knowledge of occupational hazards and standard safety practices.
Ability to operate, install, maintain, and configure a variety of computer hardware and software.
Ability to operate tools needed for the repair of various information systems hardware.
Ability to keyboard with accuracy at a speed necessary for successful job performance.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work independently in the absence of supervision.
Ability to observe safety principles and work in a safe manner.
Skill to logically troubleshoot and develop solutions relating to computer hardware, configuration, and software.
Skill to learn and apply new information technologies.
Skill to organize, prioritize, and follow-up on work assignments.
Skill to analyze a complex issue, and develop and implement an appropriate response.
Skill to establish and maintain effective and cooperative working relationships with those contacted in the course of work.
Skill to accept the input of supervisors and co-workers as well as provide input and be a team player.
Skill to identify with department and city goals and objectives; understand city priorities and needs.
Skill to operate an office computer and a variety of word processing and software applications.

Nice To Haves

Certification as a Microsoft Certified Engineer is desirable.

Responsibilities

Assists with conducting needs analysis; researches and recommends hardware and software systems that meet individual user needs while providing a coordinated information systems approach throughout the City.
Maintains departmental records covering inventories, system installation, and maintenance activities.
Supports the Information Technology Administrator in analyzing emerging technologies that may have application in City operations.
Installs and coordinates the use of information systems; troubleshoots hardware and software problems with users to investigate and resolve problems and issues; monitors information systems activity and performance.
Maintains information systems schedules and ensures the accurate performance of hardware, software, and communication systems; maintains accurate records of system activities; performs regularly scheduled operations and data back-up; monitors and adjusts system file limits and capacities; performs off-hours maintenance as needed; regularly tests systems for backup processing and operational continuity.
Assists with maintaining and enforcing of standard policies and procedures for information systems; recommends procedural changes to improve system operations, minimize risks, and ensure hardware and software integrity.
Provides instructional training and procedural assistance to City staff concerning effectively using computer technology and applications software.
Responsible for providing the maintenance, upgrades, and set-up of personal computers, hardware, and software.
Maintains the security of confidential and proprietary information being processed; ensures the archival and safe storage of program and data files; maintains files in accordance to the City’s retention schedule, including a log of all archived and stored data.
Participates in the inventory of information system equipment, including the number and type of computers, peripherals, and software.
Works with outside vendors to identify and correct causes of copier and system hardware malfunctions; coordinates warranty repairs with hardware vendors.