Information Technology Technician

City of Barstow • City Hall, CA

2d • Onsite

About The Position

The city is looking for an IT Technician ready to thrive in a fast-paced environment supporting critical technology needs across Police, Fire, and city operations. This is more than an IT job — it’s an opportunity to be part of the transformation happening in the IT department. If you’re tech-savvy, solutions-driven, highly motivated, and want your work to truly make an impact, we want to hear from you! Under the direction of the assigned administrator, the Information Technology Technician assists in maintaining computer hardware and software. This position is responsible for troubleshooting issues relating to computer hardware and software, non-computer-related devices, and setting up new computer systems, new users, and workstations as needed.

Requirements

• Knowledge of computer hardware installation, replacement, and repair
• Knowledge of computer operating and application software includes but is not limited to, MS Windows, Office, Word, Excel, PowerPoint, Publisher, Adobe Acrobat, Illustrator, and Photoshop
• Knowledge of operating characteristics of information systems equipment, including host computers, printers, storage systems, controllers/multiplexers, communication switches, scanners, PC workstations/terminals, and related peripheral devices
• Knowledge of principles of architecture, maintenance, and operation of digital computers and electrical systems
• Ability to maintain the confidentiality of information
• Ability to read and understand schematics, technical instructions and technical manuals, journals, literature, and related documents
• Ability to plan and organize work to meet schedules and timelines
• Ability to understand and respond to the public’s and staff’s requests for assistance both on the phone and in person
• Ability to prepare reports, perform mathematical calculations, count money, and sort or file documents
• Ability to communicate effectively in the English language at a level necessary for efficient job performance
• Ability to perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation
• Ability to relate well, communicate, and work effectively with diverse groups of stakeholders who represent a range of ethnic, cultural, and socio-economic backgrounds
• Associate Degree in computer science or a related field and two (2) years of network information technology experience, or an equivalent combination of education and experience that would provide the required knowledge, abilities, and skills is qualifying.
• Valid, current driver’s license and a good driving record

Responsibilities

• Installs, configures, troubleshoots, upgrades, and repairs workstations and peripheral devices, network hardware and software, video, sound, and communications equipment, and related systems.
• Sets up email addresses and boxes, establishes security codes, reads, interprets, and applies technical information from manuals, drawings, schematics, and specifications.
• Assists in the development of plans for technology improvements, replacements, and upgrades.
• Provides technical assistance and computer training to system users.
• Maintain records of computer problems, complaints, and resolutions.
• Prepares for and covers city council meetings in the media booth.
• Trains and provides guidance to new employees as needed.
• Assist in overall cyber security, compliancy and network planning.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree