Information Technology Technician

Yakima Neighborhood Health Services•Yakima, WA

17h•Onsite

About The Position

Yakima Neighborhood Health Services (YNHS) is seeking an Information Technology Technician passionate about serving internal team members with great IT customer service. Established in 1975, YNHS serves patients in various health and social service areas, with a mission to improve quality of life and equity in their communities. This role involves providing technical support for desktop workstations, software installation, and managing security and access privileges.

Requirements

High School Diploma or equivalent.
0-2 years of experience in a similar role, troubleshooting desktop workstations and software installation.
Excellent written and oral communications skills.
Ability to lift up to 30 pounds.
Ability to successfully pass a background check in relation to the position applied for.
Must have valid driver's license and car insurance.

Nice To Haves

Experience with Windows 10
Experience with Windows Server 2012 / 2019
Experience with Office 365
Experience with Cisco Unified Communications
Experience with Cisco and Ubiquiti networking
Experience with Konica Minolta and HP printers
CompTIA A+ / Network+ and MCITP preferred

Responsibilities

Handle support calls from users.
Respond to helpdesk tickets promptly.
Install and configure hardware and software components.
Assist users by troubleshooting software or hardware issues.
Manage security and access privileges for users.
Handle system alerts.
Support calls ranging from application support to phone programming to security administration.
Complete special projects as assigned.