Information Technology Technician I/II

City of Palm Desert•Palm Desert, CA

17h•$69,410 - $84,386•Onsite

About The Position

The City of Palm Desert is seeking a skilled and service-oriented Information Technology Technician I/II to join their team. This role involves troubleshooting technical issues, supporting users, and assisting in the maintenance of the technology infrastructure that supports essential public services. The position offers a salary range of $69,410 to $84,386, with potential for compensation above this range for exceptional candidates. The technician will assist in the development, testing, implementation, maintenance, and modification of information systems, and provide routine hardware and software technical support to end users. Responsibilities include maintaining system documentation, monitoring data processing costs, and potentially providing technical direction to support staff.

Requirements

Knowledge of applicable federal, state, and local laws, regulations, ordinances, and City policies and procedures related to information technology operations.
Knowledge of principles, practices, operations, and services of integrated information technology systems and computer operations.
Knowledge of operational characteristics of a wide range of computer hardware, software, peripherals, and network systems.
Knowledge of methods and techniques for installing, configuring, maintaining, and troubleshooting computer systems, applications, and network connectivity, including Internet access.
Ability to diagnose, analyze, and resolve hardware, software, and communications system issues using logical troubleshooting techniques.
Knowledge of common operating systems, desktop software, and standard business applications.
Knowledge of basic data management concepts, reporting tools, and information handling practices.
Knowledge of hardware components, peripherals, and network fundamentals, including connectivity and communication systems.
Knowledge of methods and best practices for providing technical support and delivering high-quality customer service.
Knowledge of techniques for preparing, maintaining, and updating clear and accurate technical documentation.
Knowledge of modern office practices, procedures, computer equipment, and applications relevant to assigned duties.
Knowledge of English usage, grammar, spelling, vocabulary, and punctuation.
Knowledge of techniques for professionally representing the City in interactions with the public, vendors, contractors, governmental agencies, and business or regulatory organizations.
Ability to interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
Ability to provide routine technical support for hardware, software, and applications.
Ability to install, configure, and troubleshoot standard software and equipment.
Ability to follow established procedures and apply basic technical troubleshooting techniques.
Ability to communicate technical information clearly to non-technical users.
Ability to maintain accurate records, documentation, and inventories.
Ability to prioritize tasks and manage multiple service requests in a timely manner.
Ability to work independently on routine assignments and as part of a team on larger tasks.
Ability to use tact, courtesy, and professionalism when dealing with City staff, vendors, and the public.
Ability to establish and maintain effective working relationships.
Equivalent to graduation from an accredited two-year college with coursework in information systems, computer science, or a related field.
Information Technology Technician I: Two (2) years of increasingly responsible and varied IT support experience.
Information Technology Technician II: Four (4) years of increasingly responsible and varied IT experience providing technical support for computer systems, applications, or related information technology services, including at least (2) years equivalent to that of an Information Technology Technician I.
Possession of, or ability to obtain, a valid California driver’s license by time of appointment may be required for certain assignments.

Responsibilities

Receives and responds to service requests related to hardware, software, and network issues; troubleshoots, diagnoses, and resolves technical problems in a timely manner.
Performs local and remote testing of computer systems and peripheral equipment, including the use of diagnostic software and tools to identify faults.
Repairs and maintains equipment by replacing boards, components, and cabling; builds and installs custom cables as needed to correct or prevent system failures.
Prepares, installs, configures, and deploys computers and related equipment, including establishing connections to data and communications networks.
Assists with the installation, configuration, and maintenance of operating systems, applications, and peripheral devices.
Diagnoses and resolves software-related issues, escalating complex problems as necessary.
Coordinates the shipment of malfunctioning equipment for external repair and tracks repair status.
Orders, inventories, and manages spare parts, salvages usable components from surplus or decommissioned equipment.
Implements new systems and provides ongoing maintenance, upgrades, and enhancements to ensure optimal performance and reliability.
Trains end users on the basic operation, care, and maintenance of computers, software, and related equipment.
Installs, configures, and supports peripheral devices such as printers, scanners, plotters, and specialized graphics equipment.
Performs a variety of support functions, including contacting vendors to report or resolve issues, assisting with equipment demonstrations and site preparations, relocating computer equipment, and coordinating with electricians regarding wiring requirements.
Follows established procedures and best practices to ensure system security, data integrity, and compliance with applicable policies.
Monitors data communications and network activity; diagnoses connectivity issues and assists users with network-related problems.
Responds to equipment malfunctions by consulting technical documentation, providing corrective action, or notifying supervisors of major issues, contacts vendors for technical support when necessary.
Performs other related duties as assigned.