Information Technology Systems Manager

City of Port Washington•City Hall, WI

About The Position

The Information Technology Systems Manager is responsible for the administration, maintenance, and support of the City's information technology infrastructure and electronic building security systems. This position provides hands-on technical support for computer hardware, software, networks, telecommunications, and end users while ensuring the reliable operation of technology systems throughout the organization. The Systems Manager also manages electronic access control, surveillance systems, and other technology-based building security systems. The position serves as the City's primary IT professional and collaborates with contracted technology vendors on advanced technical support, infrastructure, cybersecurity, and specialized projects.

Requirements

Knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking, cybersecurity, and computer hardware.
Knowledge of electronic access control, surveillance systems, and telecommunications.
Ability to troubleshoot technical issues and provide exceptional customer service.
Ability to communicate technical information to non-technical users.
Ability to manage multiple priorities and work independently.
Ability to maintain effective working relationships with employees, vendors, and consultants.

Responsibilities

Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and peripheral equipment.
Administer Microsoft Windows, Microsoft 365, Active Directory, user accounts, and system permissions.
Provide technical support to City employees and resolve hardware, software, network, and application issues.
Monitor, maintain, and update technology systems to ensure reliability, security, and performance.
Assist with technology planning, budgeting, equipment replacement, software licensing, and asset management.
Maintain documentation of systems, procedures, inventory, and technology standards.
Support and monitor the City's network infrastructure, wireless systems, telecommunications, and internet connectivity.
Implement cybersecurity best practices, system updates, endpoint protection, and user security awareness.
Assist with backup, disaster recovery, and business continuity efforts.
Coordinate with contracted IT providers on complex technical issues, infrastructure projects, and cybersecurity initiatives.
Administer electronic access control systems, employee badge access, surveillance cameras, and related security technologies.
Install, configure, troubleshoot, and maintain electronic security equipment.
Coordinate maintenance and upgrades of building security systems.
Maintain security system records and access permissions.
Coordinate technology projects, equipment installations, and software implementations.
Work with outside vendors to resolve advanced technical issues and support infrastructure improvements.
Evaluate emerging technologies and recommend solutions that improve operational efficiency and security.