Manager, Business Systems Analysis - Information Technology
About The Position
Serves as the primary liaison between the campus community, business units, related third parties, and the IT organization to provide business process solutions that meet departmental and institutional needs. This role requires extensive expertise and knowledge of business units, process improvement, and technology solutions to promote efficiency. The individual will analyze business unit operations and functions to identify gaps and deficiencies in unit or institutional processes, and then evaluate, recommend, implement, and support solutions for automation or improvement. Additionally, this role includes managerial responsibilities for the Business Analysis team.
Requirements
- Requires a relevant bachelor's degree.
- Requires a minimum of 4 years’ experience of business or systems analysis and process improvement.
- Experience in defining and eliciting business requirements and testing (prefer 5 years).
- Basic knowledge in defining and documenting business processes.
- An understanding of current general information technology concepts, theories, trends, and systems.
- Requires a minimum of 3 years’ supervisory experience preferably with a team of business analysts.
- Strong written and verbal communication skills.
- Ability to effectively conduct presentations.
- Strong organizational skills and attention to detail.
- Ability to work effectively with all levels of employees.
- Ability to adapt to and manage multiple initiatives simultaneously as well as shifting priorities, demands, and timelines.
- Experience in process improvement and change management processes.
- Ability to meet deadlines and work within and across teams.
Nice To Haves
- Experience with Workday support and Workday Student modules preferred.
- Experience with higher education environment preferred.
Responsibilities
- Plan and direct efforts in the redesign, analysis, development, implementation, and support of business processes and systems for the institution’s business units.
- Lead business process re-engineering teams for complex business process redesign.
- Act as the key liaison between business units and information technology staff for technology solutions and process improvement efforts.
- Translate high-level business requirements into detailed specifications for technology staff.
- Provide status updates, reports, and presentations to all relevant stakeholders.
- Prepare testing plans and design and maintain test scripts for supported processes and systems.
- Conduct testing in support of upgrades and enhancements applied to supported systems.
- Maintain system configurations for business processes.
- Maintain user and training documentation for supported business processes and systems.
- Provide training for primary users of supported systems and processes.
- Serve as the overall leader for the Business Analysis team, defining assignments, priorities, and managing team work efforts.
- Provide goals, mentor, train, and measure the performance of the team.
Benefits
- Compensation for this position is commensurate with experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
