Information Technology Systems Administrator

KET-Kentucky Educational Television•Lexington, KY

1d•Onsite

About The Position

Kentucky Educational Television (KET) has an opening for a full-time Information Technology Systems Administrator in Lexington, Kentucky. KET is Kentucky's only statewide media organization, reaching over two million people weekly and broadcasting into eight states. In addition to PBS programming, KET produces local content and educational resources. This role supports KET's business and broadcast services by ensuring robust and reliable IT operations, delivering excellent user experiences and organizational impact. The position offers a unique opportunity to work with a respected public media team and support a variety of productions, including news programs and locally produced series. KET's facilities are located in a desirable area with affordable living and educational opportunities. This is a chance to join an excellent Technology team and grow with a respected public media organization.

Requirements

Associate’s degree in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field preferred.
1–2 years of IT support, help desk, desktop support, or system administration experience, or an equivalent combination of education, training, internships, certifications, and experience.
Basic knowledge of Microsoft Windows desktop and server operating systems, Microsoft 365 and Office applications, Active Directory user and computer administration, Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, and switching), endpoint security and cybersecurity best practices and hardware troubleshooting and device deployment.
Strong customer service orientation and desire to help users solve technical problems.
Demonstrated troubleshooting ability, attention to detail, and willingness to learn new technologies.
Ability to prioritize work, manage multiple tasks, and follow established procedures.
Strong written, verbal, and interpersonal communication skills with both technical and non-technical users.
Ability to work independently on routine tasks while collaborating effectively with team members.
Moderate physical activity is required, including climbing ladders, handling of average-weight objects up to 70 pounds or standing and/or walking for more than four (4) hours per day.
Must be available on a flexible schedule and for weekend and overnight travel.
Must maintain a professional demeanor and appearance always.

Nice To Haves

Experience with virtualization technologies such as VMware or Hyper-V
Veeam backup systems
Linux environments
Advanced networking
Broadcast systems

Responsibilities

Provide support for the installation, operation, maintenance, and troubleshooting of IT systems, including infrastructure components, hardware and software, virtual environments, network equipment, cabling, VPN connectivity, video streaming systems, and other network-related technologies.
Assist with the administration and support of VMware, Hyper-V, Microsoft Active Directory, Microsoft Server environments, Microsoft 365, backup systems, cloud-based services, Linux environments, and IP networking systems.
Perform routine monitoring of network, server, and desktop systems.
Identify, troubleshoot, and resolve common technical issues, escalating more complex issues to senior IT staff when appropriate.
Assist in maintaining network and endpoint security measures, including antivirus, malware protection, patch management, and security best practices.
Work closely with Broadcast Engineering, Web Development, and Production staff to support technology needs and improve workflows.
Maintain accurate records related to asset management, hardware deployments, system documentation, software licensing, IP addressing, standard operating procedures, and IT inventory.
Provide end-user support, deployment, setup, troubleshooting, and training for PC and Mac devices including desktops, laptops, tablets, and mobile devices.
Respond to help desk requests in a timely and professional manner.
Document issues, resolutions, and recurring problems within the help desk system.