Infrastructure Administrator - Information Technology

Committee for Public Counsel Services • Boston, MA

5d

About The Position

The Committee for Public Counsel Services (CPCS), the Massachusetts state public defender agency, is seeking a hands-on Infrastructure Administrator to administer, maintain, monitor, secure, and troubleshoot the Agency’s data center infrastructure, backup and replication services, hybrid cloud environment, and Microsoft Azure and Microsoft 365 services. This role helps ensure infrastructure operates securely, reliably, and efficiently. It performs system maintenance, resolves third-level support requests, assists Helpdesk staff with escalated issues, and supports infrastructure upgrades and improvements.

The position is part of the Information Technology Division, which provides application development and infrastructure services in support of the Agency’s mission. The role reports to the Manager of Infrastructure Operations and requires travel to offices throughout Massachusetts, estimated at up to 30% of working hours. Participation in the regular on-call weekend coverage rotation is also required.

Requirements

• Associate degree in Information Technology and Information Systems, Computer Science, Systems & Network Administration, or a related field, or an equivalent combination of skills, education, and experience.
• At least 3 years of experience supporting and implementing technology in a medium-sized organization.
• At least 3 years of hands-on experience administering distributed infrastructure, data center systems, and servers.
• Valid driver's license and ability to use a reliable personal vehicle for reimbursable work travel; travel within Massachusetts is estimated at up to 30% of working hours.
• Reliable home internet access sufficient to work remotely.
• Experience installing, configuring, maintaining, and troubleshooting enterprise infrastructure.
• Ability to manage multiple tasks, projects, and competing priorities; prioritize effectively, meet deadlines, and deliver high-quality work.
• Experience collaborating with multidisciplinary teams, outside vendors, and managed service providers (MSPs).
• Experience supporting hybrid cloud environments, including on-premises and cloud-based systems.
• Experience administering Azure and Microsoft 365 services.
• Experience maintaining backup, replication, or redundant data center systems.
• Strong communication, customer service, organizational, and attention-to-detail skills; ability to present information clearly and concisely and communicate effectively with staff and external stakeholders.
• Advanced troubleshooting skills to identify, diagnose, and resolve infrastructure issues and proactively address potential problems.
• Ability to work effectively independently and as part of a team, take initiative, and establish and maintain cooperative working relationships with colleagues, supervisors, and external service providers.
• Proven ability to complete projects according to outlined scope and timeline.
• Ability to maintain strict confidentiality and exercise considerable judgment and discretion.

Nice To Haves

• Bachelor’s or advanced degree in Information Technology and Information Systems, Computer Science, Systems and Network Administration, or a related field.

Responsibilities

• Install, configure, monitor, troubleshoot, and maintain physical and virtual servers, data center systems, and hybrid cloud infrastructure, including physical security of server and data center equipment.
• Administer and troubleshoot Azure and Microsoft 365 services and configurations.
• Operate and maintain automated end-user management and data center administration tools.
• Monitor infrastructure health, uptime, and availability, and perform routine maintenance, patching, and troubleshooting.
• Maintain enterprise email and endpoint detection and response (EDR) applications.
• Maintain technical documentation, system configuration records, and training materials.
• Resolve escalated technical issues and provide guidance and training to other IT support personnel.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree