Information Technology & Systems Administrator

Cygnus Manufacturing Company LLC•Saxonburg, PA

7h•Onsite

About The Position

Cygnus Manufacturing Company is seeking an Information Technology and Systems Administrator to oversee and maintain the company's IT infrastructure and support employees' technology needs. The role manages cybersecurity and system security and uses technology to improve business operations. It supports network infrastructure, hardware, software, and the company's ERP system, working closely with employees, management, and outside service providers. The administrator will also identify and recommend technology solutions to improve efficiency, reduce costs, and support company growth. The position covers systems administration, cybersecurity, networking, ERP support, and technology operations in a manufacturing environment. It includes on-site troubleshooting and support, administration of the Made2Manage (M2M) ERP system and SQL Server environment, and coordination with third-party technology vendors and service providers. The role may assist with IT budgets, project costs, vendor negotiations, and technology purchasing decisions, and communicates technology needs and recommendations to company leadership.

Requirements

Bachelor's degree in a relevant field and 3–5 years of related experience, or an associate degree with relevant experience.
Experience with Windows systems administration; manufacturing-environment experience is preferred.
Proficiency with Microsoft Windows, Microsoft Office, and Active Directory.
Experience with Microsoft SQL Server, including database management, data analysis, and report development.
Proficiency with Crystal Reports, including report writing and optimization.
Experience troubleshooting and supporting PCs, smartphones, mobile devices, and related hardware and software.
Familiarity with cybersecurity administration, antivirus management, and IT security best practices.
Strong customer service skills and the ability to communicate technical information effectively to employees at all levels.
Excellent verbal and written communication, organizational, and problem-solving skills.
Ability to work independently, exercise sound judgment, and manage multiple priorities with minimal supervision.
Ability to work under pressure during increased workloads or critical system issues.
Willingness to work flexible hours and remain accessible for on-call support, including weekends and holidays, as needed.
Ability to regularly lift 30–50 pounds and perform physical activities associated with equipment installation, maintenance, and troubleshooting.
Ability to work in a manufacturing shop environment, including hot, cold, and/or noisy areas.
Ability to comply with company drug testing requirements.

Nice To Haves

Experience with Microsoft 365 Administration, Microsoft Exchange (Hybrid), VMware vSphere/ESXi, and Veeam Backup.
Experience with Made2Manage (M2M) ERP, advanced reporting, and Cost Calculator.
Familiarity with HTML, PHP, website administration, and CNC machine network interfaces.
Relevant professional certifications, such as MCSE, CCNA, or ITIL, are valued.

Responsibilities

Manage and maintain IT infrastructure, including PCs, servers, networks, software, and phone systems.
Administer cybersecurity systems and monitor compliance with established security policies, standards, and best practices.
Provide on-site technical support and troubleshoot hardware, software, server, and network issues.
Manage system backups, data recovery, software updates, patches, and installations.
Administer and support the Made2Manage (M2M) ERP system and SQL Server environment.
Assist departments with data extraction, analysis, and reporting using SQL Server and Crystal Reports.
Manage software licensing, user accounts, system access, and administrative permissions.
Oversee procurement, installation, configuration, and lifecycle maintenance of IT hardware and software.
Maintain system configurations, manage technology changes, and ensure accurate technical documentation.
Coordinate with third-party technology vendors and service providers, including cloud-based server providers.
Identify, develop, and implement technology standards, procedures, and best practices.
Support IT-related functions in the manufacturing environment, including equipment and system connectivity.
Evaluate and recommend technology solutions to improve operational efficiency, reduce expenses, and support business objectives.
Assist with IT budgeting, project costs, vendor negotiations, and technology-related purchasing decisions as needed.
Document and continuously improve company IT processes and procedures.
Communicate technology needs, opportunities, and recommendations to company leadership.
Adhere to employee responsibilities outlined in Cygnus' Health & Safety Policy.