Infrastructure Administrator - Information Technology
About The Position
The Committee for Public Counsel Services (CPCS), the Massachusetts state public defender agency, is seeking a hands-on Infrastructure Administrator to maintain, monitor, secure, and troubleshoot the Agency’s data center infrastructure, hybrid cloud environment, and Microsoft Azure and Microsoft 365 services. The role is responsible for the day-to-day administration and maintenance of data center hardware and software, backup and replication services, and cloud services. It helps ensure the hybrid cloud environment operates securely, reliably, and efficiently. The Infrastructure Administrator performs system maintenance, resolves third-level support requests, assists Helpdesk staff with escalated issues, and supports infrastructure upgrades and improvements. The position requires travel to offices around the Commonwealth, estimated at up to 30% of working hours, and participation in the regular on-call weekend coverage rotation. The position reports to the Manager of Infrastructure Operations.
Requirements
- Associate degree in Information Technology and Information Systems, Computer Science, Systems and Network Administration, or a related degree, or an equivalent combination of skills, education, and experience.
- At least 3 years of experience supporting and implementing technology in a medium-sized organization.
- At least 3 years of hands-on experience administering distributed infrastructure, data center systems, and servers.
- Valid driver's license and ability to use a reliable personal vehicle for reimbursable transportation; travel within Massachusetts is estimated at up to 30% of working hours.
- Reliable home internet access sufficient to work remotely.
- Ability to manage multiple tasks, projects, and competing priorities; prioritize effectively, meet deadlines, and deliver high-quality work.
- Experience collaborating with multidisciplinary teams and working effectively both independently and as part of a team.
- Strong communication, customer service, organizational, and attention-to-detail skills.
- Advanced troubleshooting skills to identify, diagnose, and resolve infrastructure issues and proactively address potential problems.
- Ability to take initiative and establish and maintain cooperative working relationships with colleagues, supervisors, external service providers, and stakeholders.
- Ability to present information clearly and concisely and communicate effectively with staff and external stakeholders.
- Proven ability to complete projects according to outlined scope and timeline.
- Ability to maintain strict confidentiality and exercise considerable judgment and discretion.
- Ability and willingness to participate in the regular on-call weekend coverage rotation.
Nice To Haves
- Bachelor’s or advanced degree in Information Technology and Information Systems, Computer Science, Systems and Network Administration, or a related field.
- Experience installing, configuring, maintaining, and troubleshooting enterprise infrastructure.
- Experience supporting hybrid cloud environments, including on-premises and cloud-based systems.
- Experience administering Azure and Microsoft 365 services.
- Experience collaborating with outside vendors and managed service providers (MSPs).
- Experience maintaining backup, replication, or redundant data center systems.
Responsibilities
- Install, configure, monitor, troubleshoot, and maintain physical and virtual servers, data center systems, and hybrid cloud infrastructure, including physical security of server and data center equipment.
- Administer and troubleshoot Azure and Microsoft 365 services and configurations.
- Operate and maintain automated end-user management and data center administration tools.
- Monitor infrastructure health, uptime, and availability; perform routine maintenance, patching, and troubleshooting.
- Maintain enterprise email and endpoint detection and response (EDR) applications.
- Maintain technical documentation, system configuration records, and training materials.
- Resolve escalated technical issues and provide guidance and training to other IT support personnel.
- Support infrastructure upgrades and improvements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
