Information Technology Systems Administrator
About The Position
The Information Technology Systems Administrator manages, maintains, and tunes the museum’s computer network, servers, storage, and software systems to support the availability and security of business applications. The role also participates in planning and implementing policies and procedures for system provisioning and maintenance consistent with museum goals and industry best practices. This position reports to the Senior Manager, IT. The role supports capacity planning and long-term systems strategy; coordinates system implementations; evaluates, installs, configures, and deploys applications and systems; and handles ongoing operational management, security, backups, troubleshooting, performance analysis, upgrades, documentation, research, and guidance for IT colleagues and museum staff. Additional duties may be assigned as needed. The position is based in San Francisco, California. Staff are expected to work onsite a certain number of days per week according to department requirements. It is a regular, full-time, 37.5-hour-per-week, non-exempt union position that includes benefits. The starting pay range is $50.70 to $53.70 per hour.
Requirements
- Bachelor’s degree in Computer Science or a related technical field, or equivalent work experience.
- Five years of related work experience, or an equivalent combination of education and work experience.
- Extensive technical knowledge of network, server, storage, and PC operating systems and hardware.
- Excellent troubleshooting skills and methodology.
- Excellent project management skills and/or substantial exposure to project-based work structures.
- Experience writing and maintaining technical documentation.
- High level of interpersonal skills.
- Ability to think logically and creatively to solve an unusual array of questions and problems.
- Ability to stay organized, work effectively under pressure, and manage multiple tasks.
- Ability to maintain confidentiality within and outside the museum.
- Ability to work on-call evenings, weekends, and holidays from time to time.
- Applicants must be authorized to work in the U.S.; employment visa sponsorship or takeover of sponsorship is not available.
Nice To Haves
- Experience supporting a hybrid work environment.
- Familiarity with administering cross-platform environments, including MacOS and Windows.
- Familiarity with VMware.
- Familiarity with cloud services such as AWS, Azure, and Google Workspace.
- Familiarity with network infrastructure components, including Palo Alto, Cisco, and Meraki equipment.
Responsibilities
- Participate in capacity planning and develop long-term strategic goals for systems and software with end users and department managers.
- Coordinate with consultants, colleagues, and others to implement systems using industry best practices and meeting museum objectives.
- Evaluate, install, configure, and deploy new applications, systems software, products, and enhancements to network, server, storage, and software systems.
- Manage, maintain, and tune computer network, server, storage, and software systems.
- Protect the integrity and security of data on host computers, databases, and during data transfers in accordance with business needs and privacy, security, and regulatory best practices.
- Perform network and security audits and mitigate vulnerabilities.
- Maintain and monitor backup and disaster recovery solutions.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems, escalating incidents as necessary.
- Manage network assets, including component inventories, documentation, and technical specifications.
- Analyze network, server, storage, and software system performance.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and purchases.
- Research and test emerging products, services, protocols, and standards to support systems and software procurement and development.
- Develop, document, and maintain system administration and appropriate-use policies, procedures, and associated training plans.
- Provide guidance to IT Department members and other museum colleagues.
- Perform additional duties as needed.
Benefits
- Benefits are included.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
