Information Technology Support Technician

Tempus Unlimited•Stoughton, MA

1d•Hybrid

About The Position

The Information Technology Support Technician works with various departments to continually improve efficiency and work flows using new technologies. Two to 5 years of IT support/Help Desk experience in a user-oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment.

Requirements

Associate degree or equivalent experience.
Ability to work independently, self-motivator with the ability to plan and initiate.
Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.

Nice To Haves

Two to five years of IT support/Help Desk experience in a user-oriented environment.

Responsibilities

Installs, tests, and maintains a variety of personal computing, network hardware and software systems on local area network and wide area network connections.
Performs diagnostic tests, modifies or repairs hardware to the board or component level.
Works with users to evaluate and solve technical issues, by phone or onsite.
Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
Troubleshoots network performance issues.
Provides remote support for offsite users.
Maintains a log of completed work using an incident-tracking application.
Assists and provides back up to System Administrators and Network Administrator
Produces support documentation.
Plans, initiates and completes various projects as assigned by the IT Manager, complete all assigned tasks and meet all job-related responsibilities with limited supervision.
Works with various departments to continually improve efficiency and workflows using new technologies.
Other duties assigned by the IT Manager as required.