Technician, Information Technology Support

Northampton Community College • Coolbaugh Township, PA

2d • Hybrid

About The Position

The primary purpose of this position is to provide technical support for all NCC Campuses but primarily be based out of our Bethlehem Campuses (Bethlehem/Fowler) with opportunities to assist with Pocono Campus. Responsibilities including, but not limited to, endpoint support, network, AV, and support center services.

Requirements

• Bachelor’s degree in business administration, Computer Science, or Instructional Technology and two years of experience; or associate degree and three years of experience; or relevant, substantial related experience
• Knowledge and experience with audio/visual, web conferencing, endpoint computers, and instructional technology systems
• Familiar with ITIL 4 framework (ITIL certification a plus)
• Knowledge of IT Service Management best practices
• Experience with maintaining account management systems and services
• Experience with developing, testing, deploying and testing desktop images
• Excellent customer service and communication skills
• Experience with implementing and troubleshooting network and print management systems
• Experience with Mac and Windows in an advanced troubleshooting environment strongly preferred

Nice To Haves

• ITIL certification a plus

Responsibilities

• Primary technology support services for all NCC Campuses by monitoring phones, ITSM ticketing system, and providing onsite support
• Advanced troubleshooting/support escalation/tier 2 service
• Work with Endpoint Systems and Network staff to develop, coordinate, and install desktop, printer, and AV equipment
• Provide technical support for events across all campuses as needed
• Ensure technology work orders are tracked, assigned, and addressed promptly
• Work with managers to ensure AV and desktop equipment are monitored, tracked, and replaced on a routine basis
• Perform other duties and projects as assigned.

Benefits

• Comprehensive medical plan options for you and your family (plus dental and vision)
• A College retirement contribution of 8% of your salary upon hire
• NCC tuition waiver
• Up to 25 days’ vacation/floating
• 10 sick days
• Four-day workweeks during Summer
• Paid holidays (including a week+ break between Christmas and New Year’s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level