Information Technology Support

VRC Companies Careers • Memphis, TN

6d • Onsite

About The Position

The IT Support position is responsible for monitoring and maintaining computer systems and networks within VRC Companies, LLC (the “Company” or “VRC”) in a technical support role.

Requirements

• Logical thinker
• Strong analytical and problem-solving skills
• Good interpersonal and customer care skills
• Strong organization skills
• Detail oriented
• Can work as an individual or in a group setting.
• 1-2 years of college specializing in Information Technology or equivalent on-the-job experience
• Must be able to pass random drug screens.
• Must be able to pass a background check.
• Ability to assess each internal client’s IT knowledge levels.
• Must be able to deal with difficult clients.
• Must be up to date with technical knowledge.
• Must have an in-depth understanding of the software and equipment that clients are using.

Responsibilities

• Provide users with basic technical support related to PCs, mobile devices, RFID equipment, peripherals, associated software, etc.
• Provide troubleshooting and support for basic network issues like networking printers and handling failure of cables or non-managed network hardware.
• Provide user account support such as drive mapping and password resets; creation/deletion of accounts or assignment of permissions.
• Setup and configuration of workstations and software.
• Transportation and setup of equipment at various sites, primarily local but with limited travel if necessary.
• Communicate with Network Manager when issues need to be escalated or are otherwise outside the normal scope of duties.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree