Information Technology Support Technician Senior

Johnson Outdoors•Eufaula, AL

19h

About The Position

This role involves providing advanced IT support, managing hardware and software, and contributing to IT projects. The Senior Information Technology Support Technician will be responsible for maintaining desktop computers, laptops, and network hardware/software, including setup, new user account creation, installations, and troubleshooting. They will provide first and second-level end-user support, addressing system, network, and equipment issues, performing upgrades, and supporting phone systems. Administrative duties include creating and maintaining help desk tickets, documenting issues, enforcing standards, and managing software/hardware inventories. The position also involves leading and participating in IT projects and performing other assigned duties.

Requirements

Associates degree in computer science or equivalent.
Advanced Technical proficiency in Microsoft Operating Systems, Microsoft Office Suite, Microsoft Active Directory, LAN/WAN operations, and other applications.
Strong knowledge of network concepts, terminology, and technologies.
Strong interpersonal, communication, organizational, and customer service skills.
Ability to effectively communicate with users and department leaders to identify and troubleshoot IT needs and issues.
Ability to translate complex technical issues into simple terms.
Detail oriented with the ability to multi-task and prioritize work for maximum efficiency.
Must demonstrate initiative, teamwork, and the ability to work with minimal supervision.
Ability to lift and carry up to 50 lbs.
Ability to crawl and climb ladders.
Occasional availability for off-hours maintenance and emergencies.
Strong desire and aptitude for learning technology.
Minimum of 5 years of experience providing second level information technology support with an emphasis on end-user and personal computer support.

Nice To Haves

Technical certifications (Cisco, Microsoft, Network+, A+).
Experience in a manufacturing environment is preferred.

Responsibilities

Maintains desktop computers, laptops, and network related hardware and software, including setup, new user account creation, simple to complex installations, and advanced troubleshooting.
Ensures optimum performance and connectivity of IT systems.
Provides first and second level end user IT support for technology issues, including troubleshooting and fixing system, network, and equipment problems.
Performs upgrades and changes to IT systems.
Supports phone and voicemail systems.
Assists with backup processes and systems.
Provides end-user training on applications, new systems, or equipment.
Performs administrative duties to support local and system-wide IT needs.
Creates and maintains help desk tickets to document issues and resolutions.
Documents and communicates issues related to enterprise systems and provides recommendations.
Enforces and maintains corporate and local IT standards and policies.
Maintains software and hardware inventories for infrastructure equipment and applications.
Leads and participates in related IT projects.
Performs other duties as assigned.