Information Technology Support Intern

Ruiz Foods•Florence, SC

About The Position

The Information Technology Support Intern works alongside an experienced IT team to gain hands-on experience with help desk operations, desktop support, networking, hardware, and business systems. The intern helps employees resolve technology issues and supports the technology used throughout the organization. The opportunity is intended for an undergraduate student interested in building practical IT skills. The role includes providing first-level service desk support, troubleshooting workstations, networks, printers, ERP hardware and software, helping deploy equipment and set up workstations, and supporting corporate and production systems. The intern also participates in system and application upgrade planning and testing, and develops experience with Microsoft Windows administration, upgrades, patching, tuning, and troubleshooting.

Requirements

Ability to provide first-level service desk support to users of PCs, laptops, ERP hardware, and related software applications.
Experience entering work orders in an IT services ticketing system and gathering relevant details about users’ software and hardware issues.
Technical knowledge of iOS and Android, including device updates, fixes, and general troubleshooting principles.
Knowledge and technical ability to troubleshoot Windows environments, especially Windows 11.
Currently pursuing an undergraduate degree in Information Technology, Computer Science, or a related discipline.
Comfort with personal computers, hardware, software setup, and basic troubleshooting.
Familiarity with Microsoft Windows workstations and servers, basic networking concepts, and network troubleshooting.
Comfort using Microsoft Office applications.
Clear communication skills and an interest in helping others and delivering a positive service experience.
Organization, curiosity, problem-solving, and project-management skills.
Ability to collaborate with a team and take ownership of independent tasks.

Responsibilities

Document service requests, gather issue details, assign work orders, provide updates, and help users receive timely solutions.
Troubleshoot workstation, network, printer, ERP hardware, and software issues for employees.
Help deploy hardware, install equipment, and set up user workstations.
Support the performance, capacity, and stability of corporate and production systems.
Respond to operational issues and help meet established service-level expectations.
Assist with Microsoft Windows administration, upgrades, patching, tuning, and troubleshooting on production workstations.
Participate in planning and testing system and application upgrades.
Collaborate with IT teammates, share learning, and escalate complex issues when needed.
Enter work orders in an IT services ticketing system and gather details about users’ hardware and software issues.
Provide first-level support for PCs, laptops, ERP hardware, and related software applications.