AI Simulated Patient Support (5032)
About The Position
The Information Technology Support Associate supports the implementation and operation of a generative AI patient simulation platform integrated throughout the Year 2 medical curriculum. The role maintains classroom audiovisual infrastructure, manages real-time simulation interactions, and assists faculty, tutors, and students with onboarding and support for AI-based educational tools. Under administrative direction from the Dr. Richard Selinfreund Associate, the position assists with AI simulated patient development for the medical school. The position provides primary IT support for AI patient simulation sessions during the Year 2 rollout. It configures and maintains tutor-room audiovisual equipment, tests simulation environments before case activations, troubleshoots live platform interactions, coordinates technical support with faculty and tutors, and works with RavenAI and internal IT teams to address issues and deploy updates. The role also maintains issue-resolution logs and ensures adherence to data security, privacy, and simulation integrity policies. Applicants from out of state hired into this Springfield position must establish Illinois residency within 180 calendar days of their start date. Pre-employment background screening is required.
Requirements
- At least one year (12 months) from qualifying college coursework and/or work experience in the listed areas, or an equivalent combination.
- Qualifying coursework may include linguistics, literature, writing, artificial intelligence, information technology, IT management, programming, IT systems, or a closely related discipline.
- Qualifying work experience may include IT-related hardware or software support, programming, network design, network engineering, IT systems integration, or a closely related field.
- Knowledge of the systems and operations used within the areas and departments of responsibility.
- Excellent verbal and written communication skills.
- Ability to oversee and coordinate activities of user groups.
- Ability to communicate effectively and interact professionally with staff at all levels and customer groups.
- Ability to identify and resolve technical problems.
- Fundamental knowledge of effective troubleshooting methodologies.
- Out-of-state hires must establish Illinois residency within 180 calendar days of their start date.
- Successful completion of required pre-employment background screening.
Responsibilities
- Serve as the primary IT support contact for AI patient simulation sessions throughout the Year 2 rollout.
- Configure and maintain tutor-room AV equipment, including webcams, speakers, microphones, and simulation terminals.
- Conduct pre-launch testing of simulation environments to verify readiness for HII, CRR, NMB, and ERG case activations.
- Support real-time AI platform interactions between students and simulated patients, troubleshooting audio, video, and connectivity issues.
- Coordinate with simulation faculty and tutors to schedule technical support and ensure platform reliability during student sessions.
- Assist with onboarding and training faculty, tutors, and staff in using RavenAI and related AI educational tools.
- Maintain logs of technical issues and resolutions for continuous quality improvement.
- Interface with RavenAI and SIU internal IT teams to escalate issues and deploy updates.
- Ensure compliance with data security, privacy standards, and simulation integrity policies.
- Assist with AI simulated patient development for the medical school.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
