Supervisor Patient Support

Acadia•Springfield, MO

5d•$21 - $23

About The Position

The Supervisor Patient Support directs, supervises, and coordinates the activities of a patient support team. The role provides medical or therapeutic care and diagnostic or therapeutic procedures according to instructions from physicians or other health practitioners. It coordinates assigned staff’s work, establishes performance expectations for day-to-day unit operations, and provides guidance and direction to foster trust, respect, and cooperation among team members. The position supports patients with daily living activities and basic health care or treatments, participates in therapeutic or recreational groups, and oversees admissions and discharges. It monitors patients’ physical and emotional well-being, reports unusual behavior or physical ailments, and maintains records of progress and services. The supervisor communicates with, teaches, and counsels patients; encourages participation in social, recreational, and therapeutic activities; and teaches strategies that promote wellness and independence. The role may lead or co-lead individual or group sessions, collaborate with other staff to treat and rehabilitate patients and support their return to the community, and provide patient transportation as needed. The position requires a positive, empathetic, and professional approach to customers, responsiveness to complaints when patient needs are not met, and a consistent focus on patient safety. The required shift is either Tuesday–Saturday or Sunday–Wednesday, 3:00–11:00 p.m. Pay is $21–$23 per hour, based on experience.

Requirements

High school diploma or equivalent.
Two or more years of experience with the facility’s population in a patient support role.
One or more years of experience as a lead or in a previous supervisory role.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

Associate’s or bachelor’s degree in a human service field from an accredited college or university is preferred.
First aid may be required depending on the state or facility.
A valid state driver’s license may be required at facilities where transporting patients is an essential function.

Responsibilities

Direct, supervise, and coordinate the activities of a patient support team.
Provide medical or therapeutic care and direct or indirect diagnostic and therapeutic procedures according to instructions from physicians or other health practitioners.
Coordinate assigned staff’s work and activities, including setting performance expectations for day-to-day unit operations.
Guide and direct staff and encourage trust, respect, and cooperation among team members.
Assist patients with daily living activities and administer basic health care or treatments.
Participate in therapeutic or recreational groups.
Oversee admitting and discharging.
Monitor patients’ physical and emotional well-being and report unusual behavior or physical ailments to appropriate staff.
Prepare and maintain records of patient progress and services performed.
Observe and influence patient behavior through communication, interaction, teaching, and counseling.
Encourage participation in social, recreational, and other therapeutic activities that enhance interpersonal skills or develop social relationships.
Teach strategies to promote patient wellness and independence.
Lead or co-lead individual or group sessions as part of recreational or therapeutic procedures.
Collaborate with other staff to treat and rehabilitate the facility’s population and support patients’ return to the community.
Provide transportation for patients as needed.
Maintain a positive, empathetic, and professional attitude; acknowledge and work to resolve complaints when patient needs are not met; prioritize patient safety.