Supervisor Patient Support

Acadia Healthcare•Indianapolis, IN

About The Position

The Supervisor Patient Support directs, supervises, and coordinates the activities of a patient support team. The role provides and coordinates patient care, supports patients’ daily living and therapeutic needs, oversees admissions and discharges, monitors patient well-being, and maintains records. The supervisor guides assigned staff in day-to-day operations and collaborates with other facility staff to support treatment, rehabilitation, and patients’ return to the community. Patient safety, professional conduct, and responsiveness to patient concerns are priorities.

Requirements

High school diploma or equivalent required.
Two or more years of experience in a patient support role serving the facility’s population required.
One or more years of lead or previous supervisory experience required.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
Minimum age of 21 years.
For Resource Treatment Facility: a bachelor’s degree in a human service field with at least one year of related experience, an associate degree with at least two years of related experience, or a high school diploma with at least four years of related experience.
For Resource Treatment Facility, must have and maintain a valid Indiana driver’s license and automobile insurance coverage.

Nice To Haves

Associate’s or bachelor’s degree in a human service field from an accredited college or university preferred.
First aid may be required depending on the state or facility.
A valid state driver’s license may be required at facilities where patient transportation is an essential function.

Responsibilities

Provide medical or therapeutic care and direct or indirect diagnostic and therapeutic procedures in accordance with instructions from physicians or other health practitioners.
Coordinate assigned staff’s work and activities, including setting performance expectations for day-to-day unit operations.
Guide and direct staff and foster mutual trust, respect, and cooperation among team members.
Assist patients with daily living activities and administer basic health care or treatments.
Participate in therapeutic or recreational groups.
Oversee patient admissions and discharges.
Monitor patients’ physical and emotional well-being and report unusual behavior or physical ailments to appropriate staff.
Prepare and maintain records of patient progress and services performed.
Observe and influence patient behavior through communication, interaction, teaching, and counseling.
Encourage patients to participate in social, recreational, or therapeutic activities that build interpersonal skills and relationships; teach strategies that promote wellness and independence.
Lead or co-lead individual or group sessions as part of recreational or therapeutic procedures.
Collaborate with other staff to treat and rehabilitate the facility’s population and support patients’ return to the community.
Provide transportation for patients as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and complaints; prioritize patient safety.