Supervisor Patient Support

Resource Treatment Center•Indianapolis, IN

10d

About The Position

The Supervisor Patient Support directs, supervises, and coordinates the activities of a patient support team. The role provides patient care and support, coordinates staff activities and performance expectations, and helps patients participate in therapeutic activities that promote wellness, independence, and social relationships. The supervisor monitors patients’ physical and emotional well-being, maintains records, oversees admissions and discharges, and collaborates with facility staff to treat and rehabilitate patients and support their return to the community. The position may also provide patient transportation as needed. The available second shift is 3:00 p.m. to 11:30 p.m. The role requires a high school diploma or equivalent, relevant patient-support experience, and lead or supervisory experience. CPR and de-escalation/restraint certification are required; training is available upon hire and offered by the facility. Additional education and experience requirements apply at the Resource Treatment Facility. The role is subject to applicable regulatory requirements, including a minimum age of 21 and, for the specified facility, an Indiana driver’s license and automobile insurance.

Requirements

High school diploma or equivalent required.
Two or more years of experience with the facility’s population in a patient support role required.
One or more years of experience as a lead or in a previous supervisory role required.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
Minimum age of 21.
For Resource Treatment Facility: bachelor’s degree in a human service field with at least one year of related experience, associate degree with at least two years of related experience, or high school diploma with at least four years of related experience.
For Resource Treatment Facility, a valid Indiana driver’s license and automobile insurance coverage must be maintained.
A valid state driver’s license may be required at facilities where transporting patients is an essential function.
First aid may be required depending on the state or facility.

Nice To Haves

Associate’s or bachelor’s degree in a human service field from an accredited college or university preferred.

Responsibilities

Provide medical or therapeutic care and direct or indirect diagnostic and therapeutic procedures in accordance with instructions from physicians or other health practitioners.
Coordinate assigned staff’s work and activities, including setting performance expectations for day-to-day unit operations.
Guide and direct staff and foster mutual trust, respect, and cooperation among team members.
Assist patients with daily living activities and administer basic health care or treatments.
Participate in therapeutic or recreational groups.
Oversee patient admissions and discharges.
Monitor patients’ physical and emotional well-being, report unusual behavior or physical ailments to appropriate staff, and maintain records of progress and services performed.
Observe and influence patient behavior through communication, interaction, teaching, and counseling.
Encourage patients to participate in social, recreational, and other therapeutic activities that enhance interpersonal skills and relationships; teach strategies that promote wellness and independence.
Lead or co-lead individual or group sessions as part of recreational or therapeutic procedures.
Collaborate with other staff to treat and rehabilitate the facility’s patient population and support patients’ return to the community.
Provide transportation for patients as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met; prioritize patient safety.