Information Technology Specialist
About The Position
Serve as an IT support specialist for the College of Liberal Arts and Human Sciences (CLAHS). Install, configure, update, and maintain macOS and Windows computers; support software installation and peripherals, including scanners and printers; and respond to user needs by phone, ticket, and email. Collaborate with the CLAHS IT support team to answer service calls in 4Help and provide polite, professional customer service. The position reports to the CLAHS Associate Director, Information Technology Operations. This is a regular appointment, non-exempt and eligible for overtime. Hours are generally 20–30 per week, with flexibility up to 40. Salary is commensurate with experience, in the range of $20–$25 per hour. The successful candidate must undergo a criminal conviction check.
Requirements
- A bachelor’s degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience with Windows and Mac operating systems.
- Experience installing, operating, and troubleshooting computer hardware and software.
- Knowledge of endpoint management frameworks, such as HCL BigFix, Jamf, or Microsoft Intune.
- Ability to communicate problem status and resolutions effectively to end users by telephone, email, or in person.
- Good interpersonal, customer support, verbal, and technical writing skills tailored to the intended audience.
- Ability to successfully complete a criminal conviction check.
Nice To Haves
- Experience with ticketing systems such as ServiceNow.
- Experience working with computers in an Active Directory/Group Policy environment.
- Experience in an IT support or help desk environment or related role.
- Experience with backup systems such as CrashPlan/Code42, Google Drive, or Time Machine.
Responsibilities
- Install, configure, update, and maintain macOS and Windows computers.
- Collaborate with CLAHS IT support specialists to answer service calls in 4Help.
- Provide polite and professional customer service to users.
- Support software installation and peripherals, including scanners and printers.
- Respond to user needs via phone calls, tickets, and emails.
- Communicate problem status and resolutions effectively to end users.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
