Information Technology Specialist

City of Clovis, California • Clovis, CA

2d • Onsite

About The Position

The City of Clovis is looking for an Information Technology Specialist that will work within the City's technology infrastructure support team. Experience in the following disciplines is highly desirable: Network operations - configuration and troubleshooting of network switches, wireless access point, cabling; Telecommunications - configuration and troubleshooting VoIP and analog devices; Endpoint systems' management - EDR/MDR products, system patching, environmental control systems monitoring; Cybersecurity - auditing logs, vulnerability remediation and investigating incidents Enterprise UPS and Environmental monitoring. The ideal candidate must be willing to learn, support and teach others how to use city-wide systems and applications, be a committed team player and have excellent customer service skills. Under general supervision, perform work involving journey-level technical skills in the operation of personal systems and peripheral equipment. Program, operate, and maintain personal computers and peripherals; program, adapt, apply, and train others on existing hardware and software to meet the needs of the organization; produce a wide variety of documents and work products; and perform related work as required.

Requirements

• Possession of a valid California driver’s license and a good driving record.
• Associate’s Degree from an accredited college or university with major coursework in Information Technology, Computer Science, Business Administration, Geographic Information Systems or closely related field.
• Three (3) years of work experience in the operation of personal computer systems and peripheral equipment in an enterprise environment.
• Knowledge of: Advanced computer applications such as the Microsoft Office Professional Suite and related software applications; Fundamentals of computer operation; Local and Wide Area Network concepts, terminology and operating systems; Math and statistics; Operation of peripheral equipment including printers and scanners; Principles of using HTML and web-based scripting tools; Principles of Voice Communications including Voice over Internet Protocol (VoIP), cabling and unified communications; Project management techniques and concepts; Proper English usage, spelling, grammar, and punctuation; Training methods and procedures; Use of personal computers in a networked environment; Windows-based servers and systems including Active Directory, Group Policy, and PowerShell scripting.
• Ability to: Administer and deploy service packs for servers, desktop, and software applications and systems; Troubleshoot Network connectivity issues; Clearly articulate instructions to non-technical users; Create and maintain procedures manuals for the position; Establish and maintain effective relationships with those contacted in the course of work; Import and export data between applications; Maintain Intranet site(s), applications, and web-based forms; Maintain the confidentiality of privileged information; Operate a vehicle, observing legal and defensive driving practices; Proofread and detect errors; Provide advanced technical support in specialized area of responsibilities; Quickly become proficient in the use of new computer software and hardware; Read and apply written procedures; Setup troubleshoot, and operate computers, various peripheral equipment, a variety of software packages and programs; Store and retrieve information; Train others in the use of computers and computer applications; Understand and carry out oral and written directions.

Nice To Haves

• Network operations - configuration and troubleshooting of network switches, wireless access point, cabling
• Telecommunications - configuration and troubleshooting VoIP and analog devices
• Endpoint systems' management - EDR/MDR products, system patching, environmental control systems monitoring
• Cybersecurity - auditing logs, vulnerability remediation and investigating incidents Enterprise UPS and Environmental monitoring
• Comptia A+
• MCA

Responsibilities

• Exhibit proficiency in the use of the City’s standard database, word-processing and spreadsheet applications
• setup, troubleshoot and repair network, personal computers, and peripherals
• train staff in all phases of computer operation and program applications
• manipulate data and information to ensure proper equipment and software operation
• install and maintain software and hardware
• establish and maintain system software and hardware standards
• maintain telephone hardware, software, and data/voice communication equipment
• determine priorities of requested work to ensure completion in appropriate order
• advise users of appropriate applications of computers and programs
• recommend and order computer supplies and/or maintenance of equipment
• perform system backups and restoration of files
• perform security patching and upgrades on operation systems and software systems
• maintain software library and licenses
• purge files
• maintain an up-to-date index of subject matter
• operate city vehicles
• lend technical support to clerical staff
• perform related duties as assigned

Benefits

• Veterans Preference Points may be provided if a DD Form 214 demonstrating qualifying service is submitted to the Personnel Office by the position deadline date and time.
• Reasonable accommodation, when needed, for otherwise qualified candidates with disabilities, must be requested in writing and faxed to [phone] at the time of application submission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree