Information Technology Specialist

Department of State Headquarters • Washington, DC

1d

About The Position

This position is located within the Bureau of Diplomatic Technology, under the Deputy Chief Information Officer for Enterprise Infrastructure, Regional Diplomatic Technology Center (DT/EI/RDTC). The Bureau delivers IT services for overseas operations, advocates policy adoption, and manages infrastructure. The incumbent provides technical, administrative, and systems support to overseas Posts. As part of the DT Rover Program, the incumbent helps establish new Posts, travels worldwide on temporary duty, and serves as the sole on-site IT Specialist.

The position supports system modifications and enhancements, redesigns systems to accommodate changing requirements and technology, and maintains the functionality of systems at overseas Posts and the enterprise LAN supporting Department-wide mission-critical functions. The incumbent installs, tests, operates, troubleshoots, and maintains IT hardware and software, advises specialists and managers on implementing IT systems, and provides on-the-job training on methods for resolving IT issues. Additional support to Bureau and Department leadership may be required.

Requirements

• U.S. citizenship is required.
• Must be able to obtain and maintain a Top Secret security clearance.
• Must successfully pass the E-Verify employment verification check.
• Incumbent will be subject to random drug testing.
• Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade requirements.
• For GS-12 applicants, IT-related experience must demonstrate attention to detail, customer service, oral communication, and problem-solving competencies.
• At least one full year of specialized experience equivalent to the GS-11 level in the Federal service is required.
• Specialized experience must include serving as product owner, technical lead, or project manager for enterprise data or artificial intelligence products; translating mission or business requirements into enterprise data or AI capabilities; and exercising independent technical judgment to determine technical and methodological approaches for enterprise data or AI solutions.
• Experience must be IT-related and may be demonstrated through paid or unpaid experience and/or appropriate intensive training, such as IT certification.
• Education cannot substitute for specialized experience for the GS-12 position.

Responsibilities

• Ensure successful completion of system modifications and enhancements.
• Redesign systems to accommodate changes in user requirements, regulations, policies, legislation, or technology.
• Maintain continuing functionality of systems at overseas Posts and the enterprise LAN supporting Department-wide mission-critical functions.
• Install, test, operate, troubleshoot, and maintain IT hardware and software systems.
• Advise specialists and managers on implementing new or enhanced IT systems.
• Provide on-the-job training regarding new and revised methods and techniques for resolving IT issues.
• Provide additional support to leadership throughout the Bureau and Department as needed.
• Provide technical, administrative, and systems support to overseas Posts.
• Help establish new Posts and travel worldwide on temporary duty as part of the DT Rover Program, serving as the sole on-site IT Specialist.

Benefits

• Comprehensive federal employee benefits package, with benefits available to employees and their families; specific eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed