Information Technology Specialist (CUSTSPT)

Pacific Air Forces•Elmendorf AFB, AK

13d•Onsite

About The Position

This Non-Appropriated Fund (NAF) position is assigned to the 773 FSS NAF IT Department at Joint Base Elmendorf-Richardson (JBER), Alaska. Regular full-time employees work a continuous schedule of at least 35 and up to 40 hours per week. The position provides first-line support for users and information technology systems throughout the Force Support Squadron, including end users, workstations, servers, and peripherals. The employee works under the supervision of the Assistant Director of IT and may perform other related duties as required. The specialist provides helpdesk support, maintains accounts and records, orients and trains users, and installs, configures, operates, and supports client devices and applications. The role also involves system and database maintenance, monitoring, troubleshooting, backups, user documentation, coordination with customers and external support organizations, work-order and asset-inventory tracking, and possible custodial duties related to cybersecurity, equipment, or records. The employee will keep work areas organized and drive between facilities on JBER to perform duties. The position requires a favorable background investigation for a Secret Security Clearance, a valid state driver's license, a pre-employment drug test and possible random drug testing, U.S. citizenship, and obtaining and maintaining CompTIA Security+ or another appropriate IA certification. Applicants must have two years of relevant full-time work experience, with every two years of IT-related education substitutable for one year of work experience. Applicants must be able to read, write, and speak English.

Requirements

Knowledge of customer-support principles, IT security policies, resolution-documentation methods and procedures, and troubleshooting.
Knowledge of IT design principles, methodologies, and approaches used to test, install, operate, manage, and maintain systems supporting functional requirements.
Two years of relevant, full-time work experience; every two years of IT-related education may substitute for one year of work experience.
Ability to read, write, and speak English.
U.S. citizenship.
Obtain and maintain a valid driver's license issued by one of the 50 U.S. states or possessions.
Complete a background investigation with favorable results to obtain a Secret Security Clearance.
Pass a pre-employment drug test and be subject to random drug testing.
Obtain and maintain CompTIA Security+ or another appropriate IA certification.
Meet applicable qualification, eligibility, and background requirements.
Provide proof of eligibility for any claimed hiring preference or priority consideration by the application closing date.
Applicants who are not U.S. citizens must meet the stated U.S.-residency condition or have the specified installation memorandum.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Use direct deposit and satisfactorily complete an employment verification (E-Verify) check.
Provide a REAL ID or an authorized combination of identity documents for installation access.

Responsibilities

Provide first-line end-user support and troubleshoot IT and computer-system issues.
Perform basic helpdesk duties, including receiving visitors and calls, creating and maintaining user accounts and records, and providing new-user orientation and training.
Assist with planning for short- and long-term system hardware and software loss; monitor system efficiency, audit logs, and error logs; perform routine system and database maintenance; troubleshoot system failures; and conduct system, database, and user-data backups.
Ensure end users are trained and provided with user manuals, and consult customers regarding potential system or program upgrades.
Install, configure, operate, and provide or coordinate support for client devices and applications to meet the activity's needs and requirements.
Instruct and assist organizational personnel in using Air Force-developed and off-the-shelf software; create, edit, and maintain end-user instructions and manuals as required.
Interact proactively with users to ensure proper operation of computer systems, hardware, and software.
Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
Work with the Air Force Services Agency, contractors, and vendors to resolve hardware and software issues, including warranty replacements.
Update and maintain an approved work-order database and submit and track work requests to other base agencies.
Assist with IT asset-inventory tracking and maintenance by preparing required documents and following established procedures.
Maintain office-supply inventory ledgers and pick up parts and supplies as needed, when required.
Coordinate with the Air Force Services Agency, other base agencies, and contractors to ensure compliance standards are met, as required.
May serve as Cybersecurity Liaison, Equipment Custodian, and/or Records Custodian.
Keep work areas clean and organized and drive between facilities on JBER to perform duties.
Perform other related duties as required.