Information Technology Specialist (Computer Specialist)
About The Position
Corrections professionals foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into communities. The Information Technology Specialist provides expert technical leadership for Windows operating system components and valued support for SAP Millennium applications and related infrastructure. The role includes identifying, resolving, and implementing solutions to application, hardware, database, operating system, third-party monitoring, and security problems; analyzing hardware and operating system platform issues; and supporting operations, disaster recovery, and continuity. The specialist also helps manage service-provider relationships, including coordinating with field engineers during on-site repairs and replacements and working with online or telephone support personnel to troubleshoot and diagnose SAP system issues. The position is with the U.S. Bureau of Prisons. Duty location will be determined after selection from the listed facilities: FCC Coleman, Florida; FCC Butner, North Carolina; FCI El Reno, Oklahoma; FCC Terre Haute, Indiana; FCI Schuykill, Pennsylvania; or FCC Victorville, California. Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation, as well as NCIC and credit checks. A three-week Introduction to Correctional Techniques course at Glynco, Georgia, is required.
Requirements
- U.S. citizenship is required.
- Meet the required GS-12-and-above competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.
- Have one year of specialized experience at the next lower GS grade or equivalent, related to the work of the position; qualifying experience may include IT work or work primarily concerned with IT.
- Specialized experience may include supporting applications at nationwide sites and development teams, recommending and implementing solutions to functional and application problems; program planning, evaluation, research, and analysis involving technology; or identifying, analyzing, specifying, designing, and managing functional and infrastructure requirements.
- Alternatively, applicants may qualify through evidence supporting a high evaluation of competence, such as appropriate licensure, registration, or certification, or a substantial record of relevant experience, achievement, and publications. Applicants relying on such documentation must provide copies with their application.
- Provide documentation of actual time spent on qualifying experience or training, including hours worked per week, to receive proper credit.
- Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation; applicants are also subject to NCIC and credit checks.
- Applicants not currently working in an institution must complete a qualification inquiry regarding misdemeanor crimes of domestic violence convictions to be authorized to carry a firearm.
- Successfully complete the three-week Introduction to Correctional Techniques training course at Glynco, Georgia.
- For original appointment to a Bureau of Prisons institution, the maximum entry age is 36; applicants above that age with prior federal law-enforcement coverage must submit an SF-50 verifying the coverage.
- If requesting reasonable accommodation for USA Hire competency assessments, submit the request and supporting documentation before beginning the assessments; complete assessments within the stated deadline when applicable.
Responsibilities
- Provide expert technical leadership in Windows operating system components.
- Assist with management of service-provider relationships.
- Coordinate with field engineers and provide escort for on-site repairs and replacements.
- Work with online and telephone support personnel to troubleshoot and diagnose SAP system hardware and software problems.
- Identify, resolve, and implement solutions for SAP Millennium application, hardware, database, operating system, third-party monitoring, and security problems.
- Analyze and resolve hardware and operating system platform issues.
- Provide guidance and technical assistance to the administrator regarding operations, including disaster recovery and continuity.
Benefits
- Federal employees and their families have access to a comprehensive benefits package; specific eligibility and benefits depend on position type.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
