Information Technology Specialist (Senior Computer Specialist)

Bureau of Prisons/Federal Prison System • Washington, DC

21h

About The Position

This role focuses on supporting IT operations within correctional facilities, ensuring the functionality of the nationwide inmate education network and video conferencing. The specialist will plan, direct, and coordinate technology projects, acting as a technical expert in various IT domains. Responsibilities include monitoring IT bulletins for compliance, and leading the design, procurement, and installation of network hardware and software for inmate education IT projects.

Requirements

• U.S. Citizenship is Required.
• Meet CTAP or ICTAP eligibility criteria.
• Be rated well-qualified for the position [with a score of 85 or above] based on the competencies listed.
• Submit the appropriate documentation to support CTAP or ICTAP eligibility: A copy of the agency notice (i.e., separation notice or agency RIF letter), Most recent performance appraisal, and Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
• Attention to Detail
• Customer Service
• Decision Making
• Information Management
• Interpersonal Skills
• Oral Communication
• Problem Solving
• Teamwork
• Technical Competence
• One year of specialized experience at the next lower grade level (or equivalent).
• Experience with the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.
• Experience with ensuring the integrity, availability, and confidentiality of information systems through the planning, analysis, development, implementation, maintenance and enhancement of systems, programs, policies and procedures.
• Experience with the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, user assistance, and/or training related to the Inmate Education Network as well as applications supported by the Field IT Operations Support Section.
• Experience with strategic planning, capital planning, policy and standards development, budgeting, resource management, knowledge management, auditing.
• Experience serving as technical expert in personal computer (PC) hardware, local area networks (LANs), commercial PC software, custom PC programming, and telecommunications.
• Experience developing and providing training for institutions, regional offices, and Central Office staff, based on stipulated areas of focus, weakness or new initiatives relating to the Inmate Education Network and other Field IT Operations Support Section initiatives.
• Experience in designing, configuration, and implementation of LAN.
• Experience serving as the technical lead in the design, procurement, deliveries and installation of network hardware and software for field locations as relates to inmate education related IT projects.
• Experience developing test plans to ensure that the system functions as designed and that security requirements are being met.
• Applicants must provide copies of all licensure, registration(s), certification(s), or special training documentation when submitting an application.
• Show the actual time (such as the number of hours worked per week) spent in activities for paid and unpaid experience.
• Must meet all qualification requirements by the closing date of this announcement, 09/30/2027.
• Resume must support responses to the online questionnaire and the qualification requirements.
• Individuals that DO NOT have three years of law enforcement coverage gained in a primary law enforcement position by the closing date of the vacancy announcement are ineligible for secondary law enforcement position(s) and coverage but may still be considered for a non-law enforcement position.
• Individuals selected who are under the Federal Employees Retirement System (FERS) or Civil Service Retirement System (CSRS) and who have not had three years "primary" law enforcement retirement coverage, will not be covered by law enforcement retirement while in this position.
• Completion of the mandatory courses "Introduction to Correctional Techniques (ICT) Phase I and Phase II" is a condition of employment for this secondary law enforcement position.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Provides assistance to field personnel in identifying and resolving conflicting requirements found among diverse institution environments.
• Provides support for the nationwide inmate education network and video conferencing management.
• Plans, directs and coordinates activities of the applicable Field IT Operation Support Section technology projects within the Computer Services Administration and User Support (CSAUS) Branch to ensure that goals and objectives for the Branch are accomplished within prescribed times frames and budget.
• Serves as a technical expert in personal computers (PC) hardware, local area networks (LANs), commercial PC software, custom PC programming and telecommunications.
• Monitors the implementation of the Office of Information Systems (OIS) technical bulletins to ensure compliance throughout the respective regions.
• Serves as the technical lead in the design, procurement, deliveries and installation of network hardware and software for field locations as it relates to inmate education related IT projects.
• Develops and provides training for institutions, regional offices, and Central Office staff, based on stipulated areas of focus, weakness or new initiatives relating to the Inmate Education Network and other Field IT Operations Support Section initiatives.
• Designs, configures, and implements LANs.
• Briefs upper management on development of new networking developments and networking standards, and the results of new installations.
• Develops test plans to ensure that the system functions as designed and that security requirements are being met.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed