Supervisory Information Technology Specialist (Supervisory Computer Specialist)

Bureau of Prisons/Federal Prison System • Washington, DC

6h • Onsite

About The Position

This position is located in the Information Technology and Data Division (ITDD) of the Federal Bureau of Prisons (BOP), assigned to either the Field IT Sector Administration Branch or the Computer Services Administration & User Support Branch (CSAUS). The role involves supervising, leading, and training staff who provide technical and operations support to Bureau staff nationwide. The incumbent will oversee IT specialists responsible for rapid technical support to Central Office and field staff, and may lead task forces for critical operational problems. Responsibilities include managing local area network support systems, user access, file access security, and data backup monitoring. Coordination with Central Office support groups (PC Support, Mainframe Support, Development Support, Network Technical Support) and Department of Justice (DOJ) network support organizations (JCN Help Desk) is essential. The position also involves performing benchmark tests of new equipment and applications and advising management on cost-effective alternatives.

Requirements

• U.S. Citizenship is Required.
• Basic Requirements: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, Technical Competence.
• Specialized Experience: One year of specialized experience at the next lower grade level. This experience should demonstrate knowledge, skills, and abilities related to identifying and resolving complex system design, hardware, telecommunications and operating system issues; installing, configuring and maintaining complex Local Area Network (LAN) systems; supervising and providing leadership to staff who perform diagnostic and troubleshooting functions on remote user personal computers and related network equipment; and developing and/or implementing help desk and network operating procedures.
• Applicants may qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience. Copies of all such documentation must be provided.
• Must meet all qualification requirements by the closing date of this announcement, 09/30/2027.
• Resume must support responses to the online questionnaire and qualification requirements.
• Completion of the mandatory courses "Introduction to Correctional Techniques (ICT) Phase I and Phase II" is a condition of employment for this secondary law enforcement position (if applicable).

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Supervises, leads and trains staff engaged in providing technical and operations support to Bureau staff nationwide.
• Supervises IT specialists involved in providing quick response technical support to Bureau Central Office and field staff nationwide.
• Can be called upon to lead task forces to resolve critical operational problems within existing applications systems.
• Responsible for the operation and monitoring of various local area network support systems involving user access issues, the application of file access security permissions, and the definition of standard operating procedures for monitoring data back-up functions.
• Coordinates help desk and Network Control Center support efforts with Central Office support groups such as: PC Support, Mainframe Support, Development Support and Network Technical Support.
• Performs similar coordination activities between Bureau and Department of Justice (DOJ) network support organizations (JCN Help Desk, etc.).
• Performs benchmark tests of proposed new equipment and applications.
• Advises upper management of newly developed or more cost-effective alternatives.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed