Information Technology Specialist (Systems Administration/Customer Support)

United States Army Installation Management Command•Fort Campbell, KY

About The Position

The incumbent supports Range Control by planning, developing, configuring, and maintaining automation, communication, and information management systems. The role provides customer service for hardware, software, networks, and specialized Range Control systems, and performs information management responsibilities required by policy and duties specific to Range Control operations. The position requires a Secret security clearance, a valid state driver's license, and completion of required baseline and computing environment training and certifications. The incumbent must maintain a Government Travel Card and may need to wear personal protective equipment and enter range facilities or training areas. The role is designated Emergency-Essential: the incumbent must report as scheduled and work regardless of weather or base closure, and may be recalled for emergencies. Nonstandard hours, including shifts, weekends, holidays, and overtime, may be required. Travel may be required up to 5% TDY.

Requirements

One year of specialized experience managing the life cycle of automation systems, including diagnosing and resolving malfunctions; coordinating network service requirements; providing end-to-end assistance to network users; coordinating organizational training; and ensuring compliance with safety and security programs. The experience must be equivalent to work at the GS-09 level.
IT-related experience demonstrating attention to detail, customer service, interpersonal skills, and problem-solving competencies.
Alternatively, a Ph.D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
A qualifying combination of education and experience may be used if it totals at least 100% of the requirements.
Applicants who held a General Schedule position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).
Obtain and maintain a Secret security clearance.
Possess or obtain and maintain a valid driver's license issued by one of the 50 U.S. states or possessions.
Complete required baseline and computing environment training and certification or recertification.
Obtain and maintain a Government Travel Card.
Provide proof of U.S. citizenship.
If using foreign education to qualify, provide an evaluation establishing its equivalence to accredited U.S. education or evidence of accepted transfer credit.

Responsibilities

Diagnose and resolve complex IT interface issues.
Maintain the life cycle of automation and communication tools.
Maintain organizational data, including mission applications, and serve as a liaison for troubleshooting automation equipment and system failures.
Coordinate IT service requirements, including service levels, service requests, cost justification, and planning for funding and resources.
Develop work plans and materials, such as network service logic, flow charts, analysis summaries, and recommendations, to support mission execution.
Support organizational compliance with security and anti-terrorism program requirements, annual training, and security protocols.
Ensure compliance with Information Assurance policies and procedures.
Maintain accountability of network IT assets, radios, and specialized systems.
Collaborate across work units to achieve operational goals.
Provide end-to-end support to organizational users who need assistance with IT automation systems.
Coordinate required organizational training.