Information Technology Specialist (Systems Administration/Customer Support)

United States Army Installation Management Command • Fort Campbell, KY

5d

About The Position

The Information Technology Specialist supports Range Control by planning, developing, configuring, and maintaining automation, communication, and information management systems. The position provides customer service for hardware, software, networks, and specialized Range Control systems, and performs information management duties required by policy and by Range Control operations.

The incumbent diagnoses and resolves complex IT interface issues, manages the life cycle of automation and communication tools, maintains organizational data and mission applications, and serves as a liaison for troubleshooting equipment and system failures. The position coordinates IT service requirements, develops work plans and supporting materials, and helps the organization meet security, anti-terrorism, and information assurance requirements. It also maintains accountability for IT assets, radios, and specialized systems, and provides end-to-end support to organizational users.

This is an emergency-essential position. The incumbent must work regardless of weather conditions or base closure and report at the regularly scheduled time. The position may require nonstandard hours, including shifts, weekends, holidays, and overtime, and may involve recall at any time for emergencies. It may also require 5% temporary duty travel, a valid state driver’s license, a Government Travel Card, baseline and computing-environment training and certification, and use of personal protective equipment when entering range facilities or training areas. A Secret security clearance must be obtained and maintained. The position is a term appointment not to exceed six years, which may be extended under specified conditions.

Requirements

• One year of specialized experience managing the life cycle of automation systems, including diagnosing and resolving malfunctions; coordinating network service requirements; providing end-to-end assistance to network users; coordinating organizational training; and ensuring compliance with safety and security programs. The experience must include or be supplemented by IT-related experience demonstrating attention to detail, customer service, interpersonal skills, and problem solving.
• Alternatively, a Ph.D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
• A combination of qualifying education and experience may be used if it totals at least 100% of the requirements.
• Applicants who held a General Schedule position within the previous 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).
• Must obtain and maintain a Secret security clearance.
• Must possess or obtain and maintain a valid driver’s license from one of the 50 states or U.S. possessions to operate vehicles.
• Must complete required baseline and computing-environment training and certification or recertification.
• Must obtain and maintain a Government Travel Card.
• Must work nonstandard duty hours as required, including shifts, weekends, holidays, and scheduled or unscheduled overtime, and be subject to 24/7 emergency recall.
• Must work as mission-essential personnel regardless of weather conditions or base closure and report to the duty station at the regularly scheduled time.
• Must provide proof of U.S. citizenship.
• Must meet the stated eligibility requirements under an applicable employment authority category.
• Foreign education used to meet qualifications must be evaluated by a qualified private organization as equivalent to accredited U.S. education, or receive full course credit from an accredited U.S. college or university.

Responsibilities

• Diagnose and resolve complex IT interface issues.
• Maintain the life cycle of automation and communication tools.
• Maintain organizational data, including mission applications, and serve as a liaison for troubleshooting automation equipment and system failures.
• Coordinate IT service requirements, including service levels, service requests, cost justification, planning, funding, and resource needs.
• Develop work plans and materials, such as network service logic, flow charts, summaries of analysis, and recommendations, to support mission execution.
• Support organizational compliance with security and anti-terrorism program requirements, annual training, and security protocols.
• Ensure compliance with Information Assurance policies and procedures.
• Maintain accountability of network IT assets, radios, and specialized systems.
• Collaborate across work units to achieve operational goals.
• Deliver end-to-end IT automation system support to organizational users.

Benefits

• Federal employee benefits package for employees and their families.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations may be authorized for candidates new to Federal service.
• Credit for prior non-Federal work experience and certain military service may be authorized for annual leave accrual purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree