Information Technology Specialist I

City of Hemet•Hemet, CA

2d•Onsite

About The Position

The City of Hemet is seeking motivated, tech-savvy, and service-oriented candidates for the position of Information Technology Specialist I. This role offers an opportunity to launch or grow a career in public-sector technology while making an impact in the community. The Information Technology Specialist I will provide essential support to City staff across multiple departments, ensuring that critical systems, hardware, and software remain reliable, secure, and efficient. Responsibilities include troubleshooting technical issues, assisting with network operations, supporting end users, and learning new technologies. This entry-level IT role is ideal for individuals eager to learn, passionate about problem-solving, and excited to be part of a collaborative team dedicated to excellent customer service.

Requirements

Working knowledge of strategies and testing of computer system programming and networking.
Working knowledge of TCP/IP over Ethernet networking.
Working knowledge of Microsoft and Novell operating systems.
Working knowledge of network software and strategies, and principles and techniques.
Working knowledge of techniques and procedures pertaining to installation and maintenance of vendor software and data communication systems.
Working knowledge of common office productivity and data processing programs.
Working knowledge of data storage and access methods and data base management systems.
Working knowledge of methods, principles, and practices as related to municipal operations and information systems.
Working knowledge of the operation and care of computer and telephone equipment.
Ability to organize resources, schedules, and personal skills to efficiently carry out tasks as required.
Ability to analyze and define problems, and conceptualize practical computer solutions.
Ability to operate, maintain, and repair computer hardware.
Ability to conduct studies, analyze data, draw sound conclusions, and make recommendations.
Ability to exercise sound judgment within established policy guidelines.
Ability to organize and maintain accurate records of activities and projects.
Ability to prepare comprehensive verbal and written reports.
Ability to deal constructively with conflict and develop effective resolutions.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain cooperative working relationships.
Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance.
Example combinations include: equivalent to an Associate Degree from an accredited college or university with major course work in data processing or a closely related field, with emphasis on microcomputer systems and programming and one (1) year of professional microcomputer systems and programming experience with systems similar to those used by the City of Hemet.
Possession of a valid and appropriate California Driver’s License, and maintain a satisfactory driving record.
Incumbent is required to maintain and update knowledge base as needed to stay current on IT issues. This may include obtaining and maintaining various certificates, attending training classes, furthering college education, reading publications designed for the IT sector and joining professional IT organizations.

Nice To Haves

Two (2) years of increasingly responsible experience in computer and communications systems and local and/or wide area network management and administration is preferred.

Responsibilities

Coordinate activities with City departments and other agencies involving the City’s local and wide area network and telephone systems to ensure hardware/software compatibility and compliance with established policies, goals, and objectives.
Monitor and maintain systems and standards for network security, directory structure, IP addressing, database design, backup, recovery, and storage.
Design, administer, and coordinate user access, user rights, and control network servers, systems, and software programs.
Design, develop, and modify programs for computer applications.
Install, repair, and maintain computer equipment, network systems, and software programs and upgrades.
Customize installed software to the specific requirements of the department.
Maintain and document software to ensure proper licensing and storage.
Monitor and maintain computer maintenance and repair contracts.
Maintain and document the network layout, setup, protocols, and procedures.
Record network testing and diagnostic actions.
Analyze and evaluate new applications and systems to identify opportunities and/or improved performance for service, delivery methods, and procedures.
Confer with knowledgeable associates and vendors to make recommendations for procurement.
Interface computers to peripheral equipment.
Evaluate, troubleshoot, diagnose, and resolve computer hardware, software, network, related equipment, and communication connectivity problems.
Determine when service calls are needed.
Oversee and maintain work orders and notify users of disposition.
Run related reports.
Evaluate and recommend computer hardware and software products.
Conduct preventative maintenance on network computer equipment and systems.
Respond to inquiries and provide technical assistance for computer hardware, software, and telephone equipment and usage.
Install, repair, and maintain end user telephone equipment.
Develop and implement policies, procedures, and standards relating to computer, telephone, and related technologies.
Produce and distribute a variety of statistical data, reports, computer printouts, etc. as necessary.