Information Technology Specialist
About The Position
Are you ready to take your IT career to the next level and play a critical role in modernizing technology within a growing financial institution? At Heritage Community Credit Union (HCCU), we’re not just maintaining systems—we’re elevating the member experience, strengthening security, and driving innovation across the organization. We’re looking for a motivated IT Specialist who thrives in a fast-paced environment, takes ownership, and wants to make a real impact. This is more than a help desk position—this is a hands-on IT operations role with real ownership and visibility. You will be a key driver of day-to-day IT operations and system reliability, work directly with leadership, vendors, and business teams, help strengthen security, compliance, and operational excellence, play a meaningful role in advancing IT capabilities across the organization, and gain exposure to a wide range of technologies and systems. If you enjoy solving problems, improving systems, and being the person who “gets things done”—this role is for you.
Requirements
- Strong troubleshooting skills across Windows environments, hardware, and applications
- Experience with Microsoft 365 and Active Directory (or Entra ID)
- Understanding of basic IT security practices and compliance awareness
- Ability to prioritize work, manage multiple tasks, and follow through to resolution
- Strong communication skills and a customer-focused mindset
- Someone who takes initiative, ownership, and pride in their work
Nice To Haves
- Expand your skills across infrastructure, cloud, security, and vendor systems
- Take on increasing responsibility as you grow
- Contribute to meaningful improvements that impact the entire organization
Responsibilities
- Provide Tier 1 and Tier 2 support for staff across the organization
- Troubleshoot hardware, software, and connectivity issues with urgency and professionalism
- Configure and deploy laptops, desktops, printers, and other devices
- Support branch systems, remote access, and telecommunications platforms
- Manage technology inventory, deployments, and lifecycle tracking
- Administer Microsoft 365 and cloud-based systems (user accounts, access, licensing)
- Manage Active Directory / Entra ID, including provisioning and access control
- Support security practices such as MFA, password policies, and endpoint protection
- Perform system updates, patching, and basic vulnerability remediation
- Assist with audits, access reviews, and compliance-related activities
- Serve as a technical liaison with key technology vendors
- Coordinate issue escalations and track resolution progress
- Communicate system updates, outages, and maintenance to staff
- Assist with testing and validation of system updates and enhancements
- Manage and track service tickets with a focus on responsiveness and quality
- Communicate clearly with users on issue status and resolution
- Participate in root cause analysis to prevent recurring issues
- Identify opportunities to improve processes, streamline work, and increase efficiency
- Document systems, procedures, and troubleshooting steps
- Partner with IT leadership and business units on improvements
- Stay current with evolving technologies and recommend practical enhancements
Benefits
- The pay range for this non-exempt position is between $29.47 – $44.20 hourly based on experience and skills
- Corporate Bonus Program
- 401(k) with Company Matching
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Long-term Disability insurance
- Voluntary Insurance Products
- Employee Assistance Program (EAP)
- Paid Holidays
- Paid Vacation & Sick time
- Participation in Company Sponsored Events
- A friendly staff and pleasant work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
