Information Technology Specialist I

South Coast Air Quality Management District•Diamond Bar, CA

3d•Onsite

About The Position

South Coast AQMD is seeking to hire an Information Technology Specialist I to fill a vacancy in the Information Technology Operations unit of our Information Management department. From this recruitment process, we expect to establish an eligible list from which current and future vacancies at this level may be filled, during the life of the list. Information Technology Specialist I is the entry-level class in the Information Technology Specialist series. Employees in this class perform the more routine tasks and duties assigned to positions within the series including setting up and configuring desktop computers and performing routine maintenance on the network system. Employees in this class diagnose and resolve Help Desk problem calls and work station support duties. Employees at this level are not expected to function with the same amount of program knowledge or skill level as employees allocated to the Information Technology Specialist II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Employees in this class typically report to an Information Technology Supervisor and receive lead work direction and guidance from a Senior Information Technology Specialist. Depending on assignment, learns to provide technical support on use of computers, hardware, software, network, mobile, and related technologies and equipment; learns to install, configure, and maintain software and hardware; and performs related work as required. Employees may be required to work rotating shifts, nights, weekends, and holidays depending on assignment. Immediate appointments may be on a late shift.

Requirements

Equivalent to graduation from high school supplemented by completion of at least 15 semester or 22.5 quarter units from an accredited college or university and training in information systems, computer science, electronics, electronic engineering technology, computer technology, or a related field.
Two (2) years of experience providing technical support in the installation, maintenance, and repair of information systems and infrastructure similar to that of an Assistant Information Technology Specialist with the District.
Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

Nice To Haves

Experience working with Windows systems and Microsoft Enterprise technologies is preferred.
Experience working with Intel-based servers (Linux and Windows Server OS) and network peripherals supporting a datacenter is preferred.

Responsibilities

Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms, servers, network and data communication systems, personal and mobile computing systems and equipment, audiovisual equipment, web based applications, and related technologies; performs basic system administration functions.
Repairs and maintains departmental and District-wide enterprise software application(s); documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
Assists in installing, configuring, maintaining, troubleshooting, and monitoring physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assists in infrastructure changes and upgrades to limit interrupted services.
Assists in monitoring and maintaining security control of District network and server infrastructure; configuring and monitoring security features and firewall rules; verifying and ensuring proper user accessibility; identifying and addressing vulnerabilities; researches, recommends, and applies security updates as needed.
Assists programming staff and system users in resolving hardware, software, and operational problems.
Receives and evaluates requests for service; diagnoses problems; troubleshoots and implements remedial actions, researches documentation and determines solution, and resolves problems with hardware, software, security and access controls, and systems issues; escalates issues to higher-level staff and/or vendor for resolution as appropriate.
Performs technical help desk support including handling a high volume of customer inquiries and complaints and resolving tier one requests by remote session, telephone, or email.
Conducts system and database back-ups as needed; follows back up procedures.
Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization.
Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions.
Prepares and maintains system documentation required for telecommunication networks.
Writes and maintains user and technical operating instructions and documentation; assists users in implementing new or modified programs and applications.
Provides information and assistance to District users regarding telephone, computer hardware, and data network use and functions; participates in the development of alternative computer and equipment applications and functions to achieve user product requirements.
Installs, maintains, troubleshoots, and monitors District-wide telecommunications systems including voice and data communications infrastructure and equipment; sets up and maintains user accounts, access groups, extensions, and voicemail boxes; troubleshoots system-wide outages.
Assist in the preparation and maintenance of system documentation required for telecommunications networks, including the updating of building/floor blueprints, network database, procedures manual, and Private Area Branch Exchange configuration.
Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as needed.
Implements telecommunications modifications and the relocation of equipment; lays out hardware configurations; determines wiring specifications for cables; maintains telephone data lease lines and interfaces to ensure uninterrupted data communications service; uses testing equipment to identify and correct system malfunctions.
Prepares reports on telecommunications system performance, breakdowns, relocations, usage, and problems; maintains inventory of data communication hardware and equipment; assists users with telephone, computer hardware, data network capabilities and system specifications; assists in training users on hardware and communication system functions.
Assists and participates in the installation, modification, and maintenance of wireless communications systems; participates in the determination of user needs.
Installs, modifies, and maintains wireless, data, and voice communications systems; performs hardware maintenance and repair; analyzes telecommunications user needs, and recommends and installs system equipment to meet user requirements.
Performs on-line video and voice recordings of the District's monthly Board meetings, contracted City meetings, and other meetings as needed.
Operates the audio mixer, video cameras, audio recorders, video recorders, teleconferencing system, and duplicating rack, as required, to provide special effects, sound, and pictures of high technical quality.
Provides feeds to various monitors throughout the District, local cable networks, and various broadcasting stations.
Edits and assembles segments from different audio and video tapes and recorders; locates and transfers segments into precise sequences to create master tapes.
Installs and operates lighting and sound equipment such as microphones, speakers, flood lamps, spotlights, and reflectors, as needed.
May train District staff in the use of video production equipment.
Sets up and operates audio-visual equipment such as camcorders, tape recorders, film projectors, and slide projectors.
Operates the video-switcher to coordinate the equipment according to instructions to perform such tasks as switching from one picture to another, superimposing multiple pictures onto one screen, and adding special effects.
May coordinate and assist with outside audio and video vendors to provide audio and/or video system to meet deadlines.
Researches, evaluates, and recommends purchases of computer equipment and supplies; maintains inventory; tracks and receives a variety of computer systems and telecommunications equipment, software applications supplies, training materials, and related needs adhering to established purchasing policies.
Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary.
Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned.
Maintains accurate records and files; develops storage of records and retention schedules.
Performs other duties as assigned.