Information Technology Specialist 2 (NY HELPS)

NYSTRS • Albany, OR

22h • $78,669 - $115,477 • Hybrid

About The Position

NYSTRS’ Information Technology–Infrastructure & Operations department is hiring three Information Technology Specialist 2 employees: one each in the IT Service Desk, Identity & Access Management, and Server Infrastructure units. The positions support NYSTRS infrastructure through problem resolution, hands-on end-user support, enterprise monitoring, and securing the Active Directory environment. Employees may also support meeting and conference hardware and software projects according to unit needs.

The role includes service desk and infrastructure support across technologies such as network, telecommunications, security, servers, storage, cloud, desktops, and peripheral equipment. Employees may assist with identity and access management, virtualization, Linux and Windows Server administration, enterprise backup, and related infrastructure projects. The positions are hybrid currently, though the schedule may change. Minimal travel is required, primarily for training or conferences. The work may involve extended periods sitting and using computer equipment, and occasional lifting of equipment or materials weighing up to 25 pounds.

Requirements

• Meet one of the stated Civil Service eligibility pathways: be reachable on the Civil Service eligible list; be eligible for reassignment through permanent competitive service as an Information Technology Specialist 2 (SG-18); or be eligible for transfer under Civil Service Law with one year of permanent competitive service in an appropriate title.
• For appointment through NY HELPS, qualify through one of these pathways: a bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; a bachelor's or higher-level degree in any field and one year of information technology experience; 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional information technology experience; or two years of professional information technology experience.
• Submit a transcript showing 15 semester credit hours in computer science if lacking a bachelor's or higher-level degree in computer science or two years of professional information technology experience.
• Hold unrestricted work authorization; sponsorship is not available.
• Demonstrate critical thinking in decision making.
• Be able to solve problems and work across various technology stacks.
• Demonstrate ability to troubleshoot and accurately diagnose incidents.
• Have a commitment to exceptional customer service.
• Have excellent communication and interpersonal skills.
• Be comfortable interacting with a diverse group of internal stakeholders and external partners.

Nice To Haves

• Experience with the ServiceNow enterprise service management platform for incident handling, request fulfillment, and technical change implementation.
• Knowledge of enterprise patching tools such as Ivanti.
• Experience with Microsoft Active Directory and Microsoft 365 hybrid infrastructure.
• Basic knowledge of the Linux command line (RHEL or clones).
• Basic knowledge of the Windows Command Line and PowerShell interfaces.
• Basic knowledge of Windows Server 2016+ administration.
• Basic knowledge of VMware vSphere Web Client (v6.7+).
• Experience working in a collaborative, dynamic, and fast-paced team environment.
• Business Continuity / Disaster Recovery experience.
• Knowledge of ITIL processes.

Responsibilities

• Provide Service Desk ticket triage, resolution, or escalation.
• Provide technical assistance for Board meetings and System conferences.
• Assist with monthly job scheduling and monitoring.
• Install, load, and configure hardware, software, and applications.
• Review release notes and vulnerability announcements and apply appropriate remediation.
• Deploy, configure, monitor, troubleshoot, and maintain infrastructure components, including network, telecommunications, security, server, storage, cloud, desktop, and peripheral equipment.
• Work with vendor support to resolve technical problems with IT equipment.
• Assist with user lifecycle management in Active Directory.
• Assist with administration of single sign-on applications in EntraID.
• Assist with configuration of Exchange mailboxes, shared calendars, and distribution lists.
• Assist with VMware ESXi administration and perform virtual machine template deployments.
• Assist with administration of Red Hat Enterprise Linux and clones.
• Maintain and create scripts to support Oracle Databases.
• Assist with administration of NetApp SAN and administration and maintenance of the Commvault enterprise backup system.
• Perform limited Windows Server 2016+ administration.
• Provide and administer training in hardware and software technologies.
• Prepare and maintain knowledge base articles for hardware and software.
• Work with technical and cross-functional teams to develop and implement technology infrastructure projects.
• Stay updated on industry trends and emerging technologies to improve Service Desk operations.
• Participate in IT projects and initiatives, providing input and support as needed.
• Communicate effectively with end-users, IT staff, management, and other stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level